IT Support Analyst (In Office Chicago, IL)

QISG leverages Quantas comprehensive resources to deliver collaborative solutions for our partners energy infrastructure needs. We use in-house talent expertise and resources to plan design engineer manage conduct maintenance on and construct projects.

Our turnkey service capabilities provide our customers with efficiency consistency attention to detail and safe execution. The QISG team brings together Engineering Safety Quality Material Procurement QA/QC Right-of-Way Acquisition Scheduling Environmental Planning Permitting Title and Land Management expertise that ensure outstanding results for our clients.

IT Support Analyst

2101 W. Carroll Ave. Chicago IL 60612
In Office: MF 8AM5PM Travel up to 30% Domestic Travel

As an IT Support Analyst youll keep desktops laptops and networks running smoothly! With a fast-growing office youll make a tangible impact from day one.

This entry-mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization ensuring timely resolution of IT issues managing company devices and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills excellent documentation habits and a customer-focused mindset.

Key Responsibilities

• Provide first-line technical support for IT hardware software and engineering applications in a fast-paced corporate environment.

• Image configure troubleshoot and repair Dell and Lenovo laptops/workstations including high-performance engineering devices.

• Support Microsoft 365 and Active Directory administration including user setup permissions and account management.

• Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging updates and endpoint management.

• Support Microsoft Azure environments including file storage virtual machines servers and cloud infrastructure.

• Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.

• Manage employee onboarding/offboarding hardware inventory asset tracking and lifecycle refresh programs.

• Provide high-quality in-person phone and video support including executive-level users and occasional after-hours needs.

• Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.

• Travel up to 30% to support regional offices as needed

• 36 years of IT support experience including at least 2 years in a corporate enterprise environment.

• Hands-on experience supporting Microsoft Active Directory and Microsoft 365 including user provisioning permissions and account management.

• Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment updates and policy management.

• Exposure to Microsoft Azure environments including cloud storage virtual machines and infrastructure services.

• Experience troubleshooting VPN connectivity preferably Cisco AnyConnect or similar remote access tools.

• Familiarity with IT ticketing systems such as Jira ServiceNow or similar platforms for incident tracking and support workflows.

• Competitive base salary

• Generous PTO & paid holidaysto maintain work-life balance

• 401(k) with a generous matchto plan for your future

• Comprehensive benefits medical dental vision and life insurance

• Weekly payfor consistent reliable compensation

• Great mentoring & career growth opportunities we invest in your development
  
  
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All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion national origin or ancestry sex (including gender pregnancy sexual orientation and/or gender identity) age disability genetic information veteran status and/or any other basis protected by applicable federal state or local law.

We are an Equal Opportunity Employer including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application interview or hiring processes or to perform the essential functions of a position please contact us the Companys Human Resources department.