IT Support Analyst

Habitat Health empowers older adults to experiencemore gooddays in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE) we provide comprehensive medical care along with support for daily needs such as meals transportation andinhomeassistance. We deliver coordinated clinical and social care in our centers and directly in participants homes creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable affordable PACE model to meet the growing and complex needs of aging populations ourmissiondrivencare teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates Kaiser Permanente and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more visit .

Role Scope:

The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Healths IT infrastructure. This position involves providing technical support to staff troubleshooting hardware and software issues andmaintainingsystem security and efficiency. The analyst will work closely with other IT professionals and healthcare staff to support clinical and administrative functions ensuring that all IT systems are reliable secure and compliant with healthcare regulations.

This is an entry-level to early-career position ideal for candidates with13 years of IT support experiencewho are looking to grow their careers in enterprise technology support.

This is an onsite role covering our clinic locations in West Covina and Compton. The analyst will spend 50-75% of the time onsite at these locations and work remote for the travel may be required outside of the ability to travel between sites is necessary for employment

Core Responsibilities & Expectations for the Role

End User Support

• Provide onsite and remote technical support for desktops laptops mobile devices printers and peripherals.

• Troubleshoot hardware software network connectivity and application issues.

• Respond tohelpdesk tickets phone calls emails and walk-up support requests.

• Documentincidents service requests and resolutions within the IT ticketing system.

• Escalate complex issues to senior IT staff or third-party vendors whenappropriate.

Device Deployment & Asset Management

• Install configure andmaintainWindows-based computers and related hardware.

• Perform new hire onboarding and employee offboarding activities.

• Deploy software security updates and operating system upgrades.

• Track andmaintaininventory of IT assets including computers monitors mobile devices and accessories.

Microsoft 365 & User Administration

• Support Microsoft 365 applications including Outlook Teams OneDrive and SharePoint.

• Assistwith user account management password resets and access requests.

• Support conference room technology and audiovisual equipment.

• Experience with Telephony solutions a plus

Infrastructure Support

• Assistwith basic networking tasks including troubleshooting connectivity issues.

• Support wireless access points printers scanners and other network-connected devices.

• Coordinate with infrastructure and cybersecurity teams to resolve technical issues.

Customer Service

• Delivera high levelof customer service and professionalism in all interactions.

• Communicate technical information clearly to non-technical users.

• Follow established IT policies procedures and security practices.

Required Qualifications:

• Bachelors degreein healthcaretechnologyor businessdisciplines

• One to ThreeYears of experience in the following key areas:

• DesktopHardware Supportand Deployment

• Microsoft Domain and Tenant Configuration and Support

• Managing Network Infrastructure

• Managing End Point Devices

• Systems Troubleshooting

• Familiarity other 3rd Party Healthcare IT systems

• Skilled in installation and configuration of Microsoft products

• Excellent written and oral communication skills.

• Aligns with our purpose and our values and is excited about living those out in daily practice

• Ability to thrive in a fast-paced evolving environment with comfort navigating ambiguity adapting quickly and contributing to continuous improvement

• Strong learning and growth mindset including seeking feedback engaging in healthydebateand using data and curiosity toinform decisions.

• Acts with integrity and ownership considering the broader organizational impact doing the right thing and following through to deliver results.

Nice to have:

• Microsoft Administrator Certifications

• IT Networking Certifications (Meraki CiscoFortigate/FortiNet)

• Telephony solution experience (BraadsoftTalkdesk)

• IT Security Certifications

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to:

• Work in healthcare administrative community or remote environments depending on role needs.

• Communicate effectively with participants caregivers team members and other stakeholders in person by phone and through electronic systems.

• Remain stationary and/ormove aboutfor extended periods consistent with job duties.

• Operate standard office equipment and/or clinical tools (e.g. computers phones medical devices documentation systems).

• Travel between work sitesorcommunity locations as needed.

Compensation:

Theanticipatedbase salary range for this position is$84000 - $98000. This position is also eligible for a target annual bonus of10%and may be eligible foradditionalincentive compensation as applicable.

The final compensation offered will bedeterminedbased on factors including but not limited to the candidates qualifications skills experience education certifications geographical location and business needs.

In addition this position is eligible for a comprehensive benefits package including medical dental and vision insurance;paid parental leaveshort- and long-termdisability coverage; life insurance; flexible spending accounts; a 401(k) savings planthat includes a match; paid time off; and companypaid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer mayterminatethe employment relationship at any time with or without cause and with or without notice subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment express or implied or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Because this is a remote position employment will be governed by the laws applicable to the employees work location and applicable legal requirements will be followed.

Vaccination Policy including COVID-19

To helpmaintaina safe environment for our participants and team members Habitat Healthmaintainsvaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicants disability medical condition orsincerely heldreligious belief practice or observancein accordance withapplicable law.

As a condition of employment team members are expected to comply with all applicable infection control protocols personal protective equipment (PPE) requirements and vaccination requirements associated with their role and work location and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed tothe principles of equal opportunity and decisions at Habitat Health are based on qualifications merit and business needs. We do not discriminate on the basis of race color religion creed sex gender (including pregnancy childbirth breastfeeding and related medical conditions) gender identity gender expression sexual orientation marital status registered domestic partner status age national origin ancestry citizenship military or veteran status physical or mental disability medical condition genetic information reproductive health decision-making or any other characteristic protected by applicable federal state or local law.

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs practices or observances that require accommodation.

If you requirea reasonableaccommodation toparticipatein the application or interview process perform the essential functions of a position or receive other employment benefits and privileges please contact us at.

We encourage individuals from all backgrounds to apply even if their experience does not align perfectly with every qualification listed.

E-Verify Participation Notice

Habitat Healthparticipatesin E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.

If E-Verify cannot confirm your authorization to work Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken including termination of employment.

E-Verify is used only after an applicant has accepted an offer of employment and completedthe FormI-9and to the extentpermittedbyapplicable law.

Habitat Healthcomplies withall federal and state employment eligibility verification requirements.

Beware of Scams and Fraud

Habitat Health is committed to protecting job seekers from recruitmentscams. Please ensure that yousubmitapplications only through Habitat Healths official careers website or authorized job boards.

Official communications from Habitat Health recruiters and team members will come from email addresses ending in @. Habitat Health will never ask applicants to pay feespurchaseequipment or provide sensitive financial information as part of the recruiting or hiring process.

If you receive suspicious communications claiming torepresentHabitat Health we encourage you to exercise caution and independently verify the communication before responding.

If you believe you have been the victim of a recruitmentscamor fraudulent job posting please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at .