IT Support Administrator

Stefanini Group is hiring!

Stefanini is looking for a Part-Time IT Support Administrator in Greenville OH 45331

For quick Apply please reach out to Hitesh Bhatnagar call / email:

Job Title: Part-Time IT Support Administrator

Location: 1175 Martin Street Greenville OH 45331

Total Reg Hours: 20.00/Week

The role is part time 4 hours/5 days/week. Hours can be flexible.

Work Days: M-F

Overview

WELCOME TO THE TEAM

• In the Coatings division we develop produce and market a wide range of coating solutions from applied surface technologies to automotive coatings. We work in global teams focused on innovation performance and practical solutions for our customers.
• At the Greenville site IT plays a direct role in supporting safe and reliable manufacturing operations. This role focuses on hands-on support user enablement and stable IT operations across the site.

TASKS

Site IT Support (Primary Contact):

• Act as the first point of contact for all IT incidents and service requests at the Greenville site.
• Troubleshoot and resolve issues related to hardware software access and connectivity.
• Manage and prioritize IT tickets based on business and production impact.
• Coordinate escalation with regional or global IT teams when required.

User Access & Onboarding:

• Support new user onboarding including device setup account creation and system access.
• Manage access requests across SAP MES shared drives and business applications.
• Ensure timely offboarding including access removal and asset collection.

Printer & Device Ownership:

• Own all site printers including office and production/label printers.
• Manage installation troubleshooting and coordination with vendors.
• Track inventory consumables and replacement planning.

Mobility & Shop Floor Technology:

• Support scanners tablets and other mobile or shop floor devices.
• Perform upgrades patching and routine maintenance.
• Troubleshoot integration issues with MES SAP and network connectivity.

Infrastructure & Network Support:

• Support local IT infrastructure including endpoints connectivity and site network components.
• Maintain basic understanding of network architecture firewalls and connectivity.
• Identify and escalate infrastructure or security issues to central IT teams.

Site Engagement & Continuous Improvement:

• Work directly with production maintenance and operations teams to resolve IT issues.
• Identify recurring problems and drive corrective actions.
• Support rollout of new technologies and digital initiatives at the site.
• Maintain accurate documentation of systems devices and configurations.

REQUIREMENTS

Education & Experience:

• Degree in Information Technology Computer Science or related field or equivalent experience.
• 1-3 years of experience in IT support or infrastructure preferably in a manufacturing environment.

Technical Skills:

• Experience with end-user support and ticket management.
• Familiarity with printers scanners mobile devices and hardware support.
• Basic understanding of networking concepts and IT security.
• Exposure to SAP MES (e.g. Vegam) or similar enterprise systems is preferred.

Soft Skills:

• Strong problem-solving skills with a structured approach.
• Clear communication with both technical and non-technical users.
• Ability to work independently in a site-based role.
• Customer-focused mindset with high responsiveness.

SUCCESS IN THIS ROLE (FIRST 6 MONTHS)

• Reliable IT support with fast response and resolution times.
• Stable operation of printers and shop floor devices.
• Efficient onboarding process for new employees.
• Reduction in recurring IT issues through root cause resolution.
• Positive feedback from site users and operations teams.

ADDITIONAL INFORMATION

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.