IT Statewide Associate Engineer 1-3 (Core Operations)

• Overseeing the states capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Two years of experience in information technology; OR

Six years of full-time work experience in any field; OR

An associates degree in information technology; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

Assist with data network projects service orders and maintenance activities in conformity with established timelines procedures and standards. Tasks may include:

• Installing and configuring layer 2 switches in the data center and backbone including basic port and VLAN settings under guidance from senior personnel

• Running and organizing fiber and copper cabling in network closets and infrastructure spaces

• Providing timely and accurate order and project closure updates to maintain accurate billing inventory and network documentation

• Participating in small-scope deployments or changes to core infrastructure under the direction of higher-level staff

• Coordinating with other OTS teams customers or vendors as instructed

• Providing limited guidance to junior personnel on basic provisioning tasks

• Assisting higher-level staff with configuration of layer 3 devices subnets and routing in the data center and backbone environments

Assist with resolving network incidents and performance issues. Tasks may include:

• Troubleshooting basic layer 2/3 network connectivity or configuration issues in the data center and backbone

• Restoring services through equipment resets port changes or basic configuration modifications

• Replacing failed hardware components or patch cables as directed

• Escalating complex or persistent layer 2/3 issues to senior staff or vendors and assisting with troubleshooting

• Communicating clearly with affected customers and documenting updates in the incident tracking system

• Providing Tier 2 support for EUC field and helpdesk staff when escalated issues relate to core infrastructure

• Assisting with documentation updates based on resolution steps

Receive instruction and participate in training related to advanced communications technologies.

• Develop foundational understanding of OTS architecture core protocols tools and services

• Study industry-standard models such as the OSI model and apply knowledge to job duties

• Participate in formal training and on-the-job mentoring to prepare for more independent technical tasks

Perform all other tasks special projects analysis studies and plans as directed.

Position-Specific Details:

Appointment Type:This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression:This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Associate Engineer 1 2 or 3depending on the level of experience of the selected applicant.

How To Apply:

No Civil Service test score isrequired in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions demotions details reassignments and transfers. Also prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-Verify system.


For further information about this posting please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: