IT SpecialistRemote

The IT Specialist is responsible for providing technical support maintaining IT systems and ensuring the reliable operation of technology services in a fully remote work environment. This role supports end users manages hardware and software issues and assists with the administration of enterprise systems security and collaboration tools.

• Provide remote technical support for hardware software network and system-related issues.
• Troubleshoot and resolve incidents and service requests within established service level agreements (SLAs).
• Install configure and maintain laptops desktops mobile devices and peripheral equipment.
• Support enterprise applications email systems collaboration platforms and cloud-based services.
• Manage user accounts access permissions and identity management processes.
• Assist with endpoint security software updates and compliance requirements.
• Monitor system performance and proactively identify and resolve issues.
• Document technical procedures troubleshooting steps and support activities.
• Collaborate with internal teams and vendors to resolve technical issues and implement improvements.
• Support onboarding and offboarding activities including equipment provisioning and access management.
• Participate in IT projects system upgrades and technology deployments.
• Promote best practices related to cybersecurity and remote workforce support.

• Bachelors degree in Information Technology Computer Science Information Systems or equivalent experience.
• 2 5 years of experience in IT support help desk desktop support or systems administration.
• Experience supporting remote users and cloud-based technologies.
• Knowledge of operating systems networking fundamentals and endpoint management.
• Experience with ticketing systems and IT service management processes.
• Strong troubleshooting analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently in a remote environment.

• Experience with cloud platforms such as Microsoft Azure or Amazon Web Services.
• Familiarity with endpoint management and collaboration platforms such as Microsoft Intune and Microsoft Teams.
• Certifications such as CompTIA A CompTIA Network Microsoft Certified or ITIL Foundation.