IT Specialist (Physical Infrastructure Specialist)(#0097723)

Title: IT Specialist (Physical Infrastructure Specialist)
Position Number:
Hiring Unit: Administrative Affairs Computing Center
Location: UH Hilo
Date Posted: September 14 2026
Closing Date: September 28 2026
Band: B
Salary : salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Permanent

Other Conditions: Appointment to begin approximately November 2026 pending position clearance and availability of funding.

Position Overview

The University of Hawaii at Hilo (UH Hilo) is a public liberal arts and sciences university on the Island of Hawaii recognized for its integration of cultural immersion and place-based research that leverages the islands extraordinary geological biological and cultural diversity. A comprehensive regional campus within the ten-campus University of Hawaii system UH Hilo offers high-quality undergraduate and select postgraduate education with distinctive strengths in areas such as marine science geology astronomy and Hawaiian language revitalization while advancing research scholarship and creative activity that support community needs environmental stewardship Indigenous knowledge systems and workforce development priorities for the State of Hawaii.

UH-Hilo Information Technology Services provides technical solutions and services by supporting and empowering the UH Hilo faculty staff students and surrounding communities through informative training open collaboration creative solutions dependable services and reliable systems.

The Physical Infrastructure Specialist manages the universitys campus-wide physical layer IT environment bridging the critical gap between design engineering and hands-on field execution across all structural technology spaces. Working alongside networking systems and A/V peers this position provides vital field support for classroom audio/visual installations assists physical data center deployments and ensures all structural hardware mountings and distribution closets strictly meet certified industry standards and building codes

Duties and Responsibilities (*denotes essential functions)

1. *Under the general supervision of the Director independently performs the full range of professional work related to the campus-wide physical IT infrastructure layer.
2. *Follows and implements directives and guidance related to best practices from University of Hawaii System Information Technology Services.
3. *Ensures the consistent adoption implementation and enforcement of recommendations issued through University of Hawaii System Information Technology Service.
4. *Keeps abreast of recommendations issued through University of Hawaii System Information Technology Service and takes timely action as needed.
5. *Serves as a subject matter expert for the physical layer providing technical direction and collaborative consultation on the layout design and implementation of network and A/V infrastructure.
6. *Provides professional user-centered customer service while designing planning and installing campus-wide low-voltage infrastructure including high-speed copper fiber optic and legacy analog twisted-pair cabling.
7. *Performs advanced troubleshooting testing splicing and repair of fiber optic Ethernet and analog infrastructure to maintain reliable high-speed network and telecommunications continuity.
8. *Collaborates side-by-side with the Network Engineer Server Administrator and A/V Team to execute physical cabling and equipment-mounting solutions that seamlessly fulfill their technical requirements and design parameters.
9. *Independently manages the physical organization cleanliness and security of network closets and distribution racks in accordance with established industry standards and team-approved layouts.
10. *Performs regular certification testing for fiber and copper media at installation and provides peer-level diagnostic assistance when Layer 1 troubleshooting or recertification is required.
11. *Proactively monitors and performs preventative maintenance on the campus cable plant to identify and remediate physical vulnerabilities and non-compliant legacy installations before they cause downtime.
12. *Directs and oversees the physical work of external consultants and contractors acting as an empathetic and professional liaison to ensure all outsourced layer 1 work meets university and certified industry standards.
13. *Determines safe structural mounting solutions for IT A/V and wireless equipment on walls poles and ceilings ensuring load-bearing safety proper grounding and secure installations.
14. *Coordinates closely with campus facilities and primary documentation authors to ensure all IT infrastructure projects comply with applicable building codes while capturing updated technical data for archival.
15. *Follows and implements directives and guidance related to best practices from University of Hawaii System Information Technology Services.
16. *Ensures the consistent adoption implementation and enforcement of recommendations issued through University of Hawaii System Information Technology Service.
17. *Keeps abreast of recommendations issued through University of Hawaii System Information Technology Service and takes timely action as needed.
18. Other duties as assigned.

1. Possession of a pertinent baccalaureate educational degree in a related technical field and three (3) years of progressively responsible professional information technology experience with responsibilities for physical infrastructure of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawaii broadband system; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
2. Considerable working knowledge of physical IT infrastructure design telecommunications media standards and structural installation methodologies as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts principles and methodologies.
3. Considerable working knowledge and understanding of the broad technology systems hardware and software associated with signals and communication between devices.
4. Demonstrated ability to recognize a wide range of intricate problems use reasoning and logic to determine accurate causes and apply principles and practices to determine evaluate integrate and implement practical and thorough solutions in an effective and timely manner.
5. Proven ability to comprehend interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
6. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.
7. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.
8. Demonstrated professional experience in the termination splicing and testing of single-mode cabling using specialized equipment (e.g. Fusion Splicer VFL OLTS OTDR).
9. Applied knowledge of structural safety standards and industry-standard mounting techniques for securing heavy IT equipment to diverse architectural surfaces (concrete steel wood drywall).
10. Demonstrated experience reading and interpreting blueprints electrical schematics and BIM (Building Information Modeling) data to coordinate infrastructure paths.
11. Ability to conduct their work safely at various heights utilizing equipment such as bucket trucks scissor lifts ladders scaffolding or any other equipment necessary to complete assigned tasks.
12. Ability to lift and carry up to 50 lbs safely and perform physically demanding tasks including bending crouching and reaching for extended periods.
13. Possession of a valid drivers license to transport tools testing equipment and materials to various campus-wide facilities.

1. Professional industry certifications in physical layer infrastructure (such as a BICSI Installer or Technician designation) along with experience coordinating large-scale IT projects with external vendors architects and campus facilities departments.
2. Proficiency in using digital labeling systems and specialized software tools (e.g. CAD Visio or environmental monitoring applications) to maintain accurate infrastructure data and track network closet utilities.
3. Demonstrated experience delivering technical support in a customer-centric environment with a proven track record of working successfully within a peer-collaborative IT team to manage technical hand-offs between system designers and field implementers.
4. Prior experience working with legacy telecommunications infrastructure including punch-down blocks multi-pair twisted copper and analog signal testing.

1. Cover letter explaining how each minimum and desirable qualification is met.
2. Current resume.
3. The names and addresses email addresses and telephone numbers of three 3 current professional references.
4. Transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however original official transcripts will be required prior to employment).