IT Specialist

IT Specialist

Location: Philadelphia PA (On-site)

About Gratz

Gratz Pilates is the original manufacturer of Pilates apparatus and the industrys established source for authentic equipment. Since 1928 we have built our reputation on exceptional craftsmanship precision manufacturing and preserving the original vision of Joseph Pilates.

Today Gratz is a growing manufacturer based in Philadelphia with customers around the world. As we continue to expand technology plays an increasingly important role in supporting our employees operations and customers.

The Role

We are looking for a IT Specialist to support the day-to-day technology needs of our office and manufacturing teams.

This role is responsible for keeping our employees productive by providing hands-on IT support maintaining company devices and networks and helping ensure our business applications run smoothly. Youll work with both office staff and manufacturing employees to troubleshoot technical issues deploy new hardware maintain user accounts and support our growing technology infrastructure.

In addition to traditional IT support youll gain exposure to our ERP and CRM platforms and help identify opportunities to improve workflows through automation and AI tools as the company continues to grow.

This role is ideal for someone who enjoys solving problems learning new technologies and working across many areas of the business.

What Youll Do

IT Support

• Provide day-to-day technical support for employees across our office and manufacturing environments
• Set up configure and maintain Windows and Mac computers printers tablets mobile devices and shared workstations
• Troubleshoot hardware software networking Wi-Fi VPN and email issues
• Support Microsoft 365 Google Workspace and other business applications
• Create and manage user accounts passwords permissions and device inventory
• Assist with employee onboarding and offboarding
• Install software perform updates and maintain endpoint security
• Coordinate with outside vendors when additional technical support is needed

Infrastructure & Systems

• Help maintain wired and wireless network infrastructure
• Assist with device management software licensing and hardware inventory
• Support remote access solutions and endpoint management
• Help ensure company technology remains secure reliable and up to date

Business Applications

• Support users of Epicor Kinetic ERP HubSpot CRM Shopify and other business systems
• Troubleshoot application issues and coordinate with vendors when appropriate
• Help maintain accurate data across business applications
• Assist with testing new features and documenting system processes

AI & Continuous Improvement

• Explore practical AI tools that improve employee productivity
• Help automate repetitive tasks and improve internal workflows
• Assist employees with adopting new technology and AI solutions
• Identify opportunities to improve efficiency across departments

Qualifications

• Bachelors degree in Computer Science Information Systems Information Technology or a related field or equivalent practical experience
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to learn new technologies quickly
• Positive team-oriented attitude

Preferred

• Internship or 12 years of IT support experience
• Experience supporting Windows and macOS environments
• Familiarity with Microsoft 365 and Google Workspace
• Basic understanding of networking concepts (Wi-Fi VPN TCP/IP)
• Experience with business applications such as ERP or CRM systems is a plus
• Exposure to AI tools scripting or automation is a plus

Required Experience:

Junior IC