IT Specialist II Corporate Bonita

GeneralSummary:The IT Specialist is responsible fordiagnosing and resolving problems in response to customer reported incidents; assisting with the development maintenance and implementation of IT solutions. Planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training RESPONSIBILITIES:Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier hardware/software assets and ensure documented IT asset management policies are root-cause analysis (problem management) for continuous improvement of service delivery of networking workstation maintenance and system upgrades including service packs patches hotfixesand security performance and ensure system availability and within established configuration and change management policies to ensure awareness approval and success of changes made to the to analyze business and technical process flows and contribute ideas and recommendations for Tier 2 technical support to executive-level staff and end-users in a field support promptly and professionally to technical issues reported by executives and other end-users both remotely and and resolve complex hardware software and network problems related to desktops laptops mobile devices printers and other technology management on weak points avenues for improvement and risks in the companys IT specific company locations throughout other related duties as assigned or necessary as they relate to the general nature of the COMPETENCIES:Functional Knowledge and Skills-Demonstrates skills and knowledge relevant to ones own function or work group. Applies current best practices in discipline or specialty area. Stays aware of major developments in discipline or specialty -Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Communication Communicates in a clear and concise manner using appropriate grammar pronunciationand tone to enhance understanding. Effectively transfers thoughts and expresses ideas verbally in individual or group situations; clearly conveys thoughts in Focus Listens to customers (internal and external) and addresses needs and concerns. Keeps customers informed by providing status reports and progress updates. Maintains supportive relationship with Promotes cooperation and commitment to achieve goals and Principles -Works collaboratively in a positive way to avoid any conflict of interest that would undermine public trust or the effectiveness of the agencys and Safety -Demonstrates knowledge of potential health and safety hazards; promotes and observes health and safety procedures; uses equipment and materials -Demonstrates awareness and respect of cultural and individual values. Appreciates and leverages the strengths of others to accomplish goals. Listens to ideas from others even when different from own. Is careful to ensure all sides are heard before reaching a Relationships -Considers and responds appropriately to the needs and capabilities of different people in different situations; is tactfulcompassionateand sensitive and treats others with Growth -Demonstrates desire and drive to acquire knowledge and skills necessary to perform job more effectively; eagerness to acquire necessary knowledge skills and judgment to accomplish a Solving -Uses both analytical and creative thinking to identify problems collect information determine the causeidentifyand select solutions and implement the best Oriented- Strives to consistently achieve excellence in all tasks and goals. Maintains focus and perseveres in the face of obstacles. Uses time efficiently and responds quickly and constructively when confronted with challenges. Prioritizes tasks based on Initiative-Responds appropriately on own to improve outcomesprocessesor measurements. Assumes responsibility and leadership when asked. Takes ownership and accountability for own performance. Seeks out and/or accepts additional responsibilities in the context of the -Understands and applies principles of adult learning to train others in the use of teaching and behavior intervention :Education HS Diploma or equivalent. AAs or Bachelors degree a Experience working with help desk or ticketing system :Minimum 18years of age. DPS Level 1 Fingerprint Clearance Card (must possess and maintain throughout employment).Current valid Arizona Drivers License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements if ABILITIESComprehension of the English language verbally and in writing and the ability to read write and speak Computer literacy to include working knowledge of Microsoft Office Systems WordOutlookand Excel application; ability to utilize Electronic Health Record (EHR).PHYSICAL DEMANDS (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform.):Physical: Sufficient physical ability and mobility to work in an office school or community setting; to stand or sit for prolonged periods of time; to occasionally stoop bend kneel crouch reach and twist: to lift carry push and/or pull light to moderate amount of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard or laptop; and to verbally communicate to exchange information. Ability to provide services in homes or locations in the community which may not be adapted for to drive a : Hear in the normal audio range with or without correction or :The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.