IT Specialist Engineering IT Shared Services

Engineering IT Shared Services at the University of Illinois atUrbana-Champaign seeks applicants for an IT Specialist. We are the IT servicesprovider for the nationally-ranked Grainger College of Engineering providingservices for teaching research and learning. Our mission is to be a trustedacademic partner in support and service to over 1100 faculty and staff andover 10000 students. We pride ourselves on a customer-centric approach withemphasis on effectiveness transparency and accountability to furnishinnovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running andsupporting our IT services along with a transparent and respectful workenvironment built upon partnerships collaboration and teamwork. We caredeeply about supporting the growth of our employees and invest in employeedevelopment through mentorship cross-functional teams and professionaldevelopment and career-advancement opportunities.

Engineering IT Shared Services values employees who are able towork autonomously and on a team with integrity honesty comfort withambiguity and a growth mindset. Individuals that demonstrate commitment anddetermination in their work will find this a rewarding and supportiveenvironment.

The IT Specialist provides end-user workstation application andsystem support for assigned departments and users within the Grainger Collegeof Engineering which includes focusing on one or more of the following:administrative business and academic operations classrooms and instructionallabs or research computing/HPC. Includes managing file and print shares wirednetworks and Engineering specific software and licensing. This positionreports to the IT Managers within the IT Operations User Services divisionEngineering IT Shared Services.

Duties and Responsibilities:

CustomerService and Support:
Delivering excellent customer service by responding to requests in person on the phone or via email in a timely polite and professional manner.
Working on a team of IT professionals supporting the instructional research or administrative customers of the Grainger College of Engineering.
Working with units teams and individuals to provide the unique technological needs for their instructional research and administrative technology environment.
Working to build relationships with customer community by proactively communicating relevant information and discussing their needs initiatives and service levels through periodic meetings.
Working to resolve customer satisfaction issues.

Systemand Network Support:
Assisting in planning research purchasing and installation of IT systems and products (hardware/software deployment).
Analyzing functional and performance issues associated with use of technology collaborate with peers on possible solutions and implement corrective actions in a timely manner.
Consulting with customers on installation and use of software applications including interfaces with network connections and optimizing systems for best performance.
Providing customer assistance with network connectivity administer and audit local building networks manage DNS and DHCP for departmental networks.
Advising and assist in the use of varied computing and communications technology.
Providing hardware quotes for purchasing and consultation.

OrganizationalSupport:
Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.
As needed supervising student/hourly employees including the assignment of tasks performance management etc.; may also serve as a mentor/coach to junior staff.
Implementing centralized services where practical and align them to the unique needs of unit or customers.
Working within cross-functional teams with limited authority for final decision making.

Projectand Task Delivery:
Managing projects at the divisional or team level and drive deliverables and results by designated deadlines.
Completing individual projects and tasks assigned by supervisor on time with quality.

OtherDuties as Assigned

MinimumQualifications:
High school diploma or equivalent.
Four (4) years of work experience in ITrelated functions such as hardware/software support programming network design network engineering IT systems integration or closely related field.
College coursework that includes Information Technology (IT) IT Management Programming IT systems or a closely related discipline as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associates Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelors Degree (120 semester hours) equals three (3) years.
Experience working in a customer service environment.
Experience in workstation management on Windows Macintosh or Linux environment.
Experience in the administering of Microsoft Active Directory LDAP or other directory services.

Preferred Qualifications:
Experience in technology at an institution of higher education or equivalent.
Experience scripting or programing in at least one format or language.

Knowledge Skills and Abilities:
Proficiency in workstation management on Windows Macintosh or Linux environment.
Ability to diagnose network problems and maintain network security.
Knowledge of essential network services (DNS DHCP VoIP and/or VPNs).
Familiarity with technology tools to optimize delivery of IT services such as endpoint management system imaging or centralized configuration solutions.
Knowledge of the systems and operations used within the areas and departments of responsibility.
Knowledge of networking services and network connectivity methods.
Excellent customer service skills.
Ability to communicate effectively with others.
Ability to contribute strongly to cross-functional groups assigned to tasks or project work.
Ability to oversee and coordinate activities of user groups.
Ability to effectively communicate and professionally interact with all staff levels and customer groups.
Ability to identify and resolve technical problems.
Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
Knowledge in the application of IT security concepts.
Knowledge of two or more common operating system platforms.
Knowledge using Microsoft Active Directory LDAP or other directory services.

APPOINTMENT INFORMATION
This is afull-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is assoon as possible after the closing date. The budgeted salary range for thisposition is $57700 - $65600. Salary is competitive and commensurate withqualifications and experience while also considering internal equity. Thisposition is primarily on-site at the University of Illinois Urbana-Champaigncampus with the potential to do some hybrid work as needed per the Universitys WorkplaceFlexibility policy. This position is not eligible for any type ofsponsorship for work authorization. For more information on Civil Serviceclassifications please visit the SUCSS web site athttps:// PROCEDURES AND DEADLINE INFORMATION
Applications must be received by 6:00 pm (CST) on August 31 2026. Apply for this position using the Apply Now button at the top orbottom of this posting. Please upload your cover letter resume andnames/contact information for three order to be considered as atransfer candidate you must apply for this position. Applications notsubmitted through will not be considered. For furtherinformation about this specific position please contact Kelsey Marr For questions regarding the application process pleasecontact .

At the University of IllinoisUrbana-Champaign the states flagship public university and one of theworlds leading research institutions every staff member helps shapewhats next. Founded in 1867 Illinois is home to a vibrant community of59000 students from all 50 states and 129 countries supported by 15 collegesand instructional units more than 20 research institutes and one of the mostcomprehensive student service ecosystems in the nation. Whether youreempowering first-generation students fueling breakthrough innovation orstrengthening communities across Illinois and beyond your work here has afar-reaching and deeply meaningful impact. The university offers a highlycompetitive benefits package designed to support your well-being growth andfinancial security. Join a top 10 public university that has launched over 330startups and continues to redefine excellence where the Illinois ValueProposition ensures that your contributions are recognized your potential isnurtured and your career can thrive.
Champaign-Urbana

Artificial Intelligence (AI) tools maybe used in some portions of the candidate review process for this position;however all employment decisions will be made by a person.
This position is intended to beeligiblefor benefits. This includes health dental vision life insurance aretirement plan paid time off and tuition waivers for employees anddependents.

The University of Illinois must also complywith applicable federal export control laws and regulations and as suchreserves the right to employ restricted party screening procedures forapplicants.

The University of Illinois System is an equalopportunity employer including but not limited to disability and/or veteranstatus and complies with all applicable state and federal employment visit RequiredEmployment Notices and Posters to view our non-discrimination statement andfind additional information about required background checks sexualharassment/misconduct disclosures and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged toapply and may request a reasonable accommodation under the Americans withDisabilities Act (2008) to complete the application and/or interview may also be requested on the basis of pregnancy childbirth andrelated conditions or religion. Requests may be submitted through thereasonable accommodations portalor by contacting the Accessibility & Accommodations Division of the Officefor Access and Equity at or by emailing

Requisition ID:
Job Category: Technical
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