IT Services Agile Project Manager

Hill Associates is seeking a dynamic Information Technology (IT) Services Agile Project Manager to drive standardization while managing and executing a variety of projects related to end-user IT services and operations in a fast-paced environment. This role bridges the gap between technical administration and delivery facilitation in an organization focused on IT services interfacing with end-users. The ideal candidate combines hands-on expertise in an IT-focused organization with strong Agile leadership enabling continuous improvement data-driven insights and predictable delivery outcomes in a mission-driven environment.

Key Responsibilities:

Agile Project Manager for IT Services and Operations Organization

• Serve as a project manager for an organization delivering end-user IT services facilitating daily stand-ups sprint planning retrospectives and demos.
• Create and maintain project information including but not limited to project charters requirements documentation risk action issue and decision logs work breakdown structures project status reports and related project artifacts.
• Partner with technical teams to refine and manage backlogs ensuring alignment with strategic goals and release priorities.
• Continuously identify document and refine processes documentation to promote awareness and drive organizational maturity.
• Develop communications and user-engagement materials.
• Track and communicate project status and performance metrics through templatized system-based reports and ad-hoc communications.
• Identify and remove impediments fostering a culture of accountability transparency and continuous improvement.
• Drive project management consistency through creation refinement population and maintenance of standard tools and templates.
• Collaborate with cross-functional teams to promote Agile maturity and standardize delivery practices across the organization.

Requirements:

• Bachelors degree and 10 total years of related experience or 14 years of relevant experience in lieu of degree.
• Familiarity with IT systems and operations concepts related to endpoint management tools identity management and administration and ServiceNow.
• Proven experience with Agile frameworks (Scrum Kanban) and use of Agile metrics for performance improvement.
• Experience translating business requirements into technical workflows and reporting solutions.
• Strong communication and stakeholder engagement skills including client-facing experience.
• Strong analytical critical thinking and problem-solving skills with the ability to balance multiple priorities.
• Excellent organizational skills and attention to detail.
• Proven ability to facilitate collaboration between technical and business stakeholders converting complex needs into actionable solutions.
• Ability to operate effectively in a fast-paced mission-driven and dynamic environment.

Desired Experience:

• Federal Government experience supporting Agile or DevSecOps teams.
• SharePoint site and content administration.
• Atlassian Certified Expert JIRA Administrator or Confluence Administrator certifications.
• Familiarity with Power Automate ServiceNow or other ITSM/ticketing systems.
• Familiarity with service desk and ITIL frameworks in a large IT organization.

Why Work for Hill Associates

We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.

Hill Associates is committed to pay transparency and equitable compensation. The annual salary range for this position is $115000 - $125000 based on factors such as job-related skills experience education and addition to base pay employees may be eligible for performance-based bonuses and a comprehensive benefits package.

Benefits: From the first day of employment Hill Associates offers a comprehensive benefits program including medical dental vision life insurance 401(k) as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.

Hill Associates Recruits employs trains compensates and promotes without regard to race religion creed color citizenship national origin age sex gender gender identity/expression sexual orientation marital status disability genetic information veteran status or any other legally protected basis in accordance with applicable federal state or local law. This policy applies to all terms and conditions of employment including termination layoff recall transfer leaves of absence.

Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify including your rights and responsibilities as an applicant please visit can be submitted electronically or by submitting a paper resume to Hill Associates Attention: HR 1 Research Ct Suite 450 Rockville MD 20850.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Why Work for Hill Associates

We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.

Benefits: From the first day of employment Hill Associates offers a comprehensive benefits program including medical dental vision life insurance 401(k) as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.

Hill Associates recruits employs trains compensates and promotes without regard to race religion creed color citizenship national origin age sex gender gender identity/expression sexual orientation marital status disability genetic information veteran status or any other legally protected basis in accordance with applicable federal state or local law. This policy applies to all terms and conditions of employment including terminations layoffs recalls transfers leaves of absence.

Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify including your rights and responsibilities as an applicant please visit can be submitted electronically or by submitting a paper resume to:

Hill Associates Attention: HR

1 Research Ct Suite 450

Rockville MD 20850

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Hill Associates Recruiting Team at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.