IT Service Support- PC Refresh Req ID 803055

Title of Position: IT Service Support- PC Refresh Req ID: 803055

Location: 301 Halifax Street Petersburg VA 23803 - Hybrid

Duration: Long Term

Employment: Contract

Rate: $Negotiable

Interview type: In-Person

Must have Skills:

Skill

Required / Desired

Amount

of Experience

• Knowledge of IT Service Management: Incident Change Service Request and Asset Management            Required            1            Years
• General working knowledge of MS 365 applications including Word PowerPoint Excel Outlook Forms SharePoint Teams Bookings.              Required            1            Years
• Experience troubleshooting hardware and software hands-on or from a service desk.  Required            1            Years
• Demonstrated skills in creating professional communications to users. a Demonstrated success in managing and prioritizing work              Required            1            Years
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need     Required            1            Years
• Must be able to meet with staff and converse about technical resolutions needed and get as much information as possible during the meeting.             Required            1            Years
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues              Required            1            Years
• experience working on PC Refresh projects         Required            1              Years
• demonstrated knowledge Virginia Information Technologies Agencies policies Required            1            Years
• Hardware/software troubleshooting experience   Highly desired   1              Years

Job Description:

Client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth.

IT Service Support- PC Refresh

Client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Managements IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels communicate the IT needs of the regions and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging deploying transferring data installing apps and doing all hardware set-up and troubleshooting. Its critical that candidates have experience managing their own work and ideally scheduling refreshes/deployments directly with users.

Daily Duties Includes but not limited to:

• Determine the needs of the region for hardware software upcoming projects and more.
• Communicate needs of the region to the IT Operations Center.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
• Direct users to the appropriate source of help based on needs.
• Coach staff through troubleshooting computer hardware phone mobile phone asset inventory and software issues.
• Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
• Provides coordination and assistance with Asset Management PC Refresh Phone System Issues Printer Refreshes etc.
• Escalates any urgent issues and outages to the IT Operations Center Information Security Office and VITA when necessary.
• Actively tracks current and future initiatives needs issues concerns projects and action items.
• Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.

Communicates new technologies opportunities events changes policies best practices and procedures to the assigned region.

Nice-to-haves:

• Microsoft-focused certifications such as: Azure Administrator Associate Azure Solutions Architect etc.
• Networking-focused certifications such as: Network CCNA etc.

About Arthur Grand

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal Commercial State & local customers. Since 2012 Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS Azure) Agile Development Custom Programming Full Stack Development DevOps DevSecOps CI/CD Web Development Mobile APP Development Data Visualization Data Warehousing Financial/ERP System Implementation and Infrastructure Management. Arthur Grands culture of delivery excellence combined with a commitment to bring the best talent to provide services has earned our company an unparalleled reputation for delivering transformative results.

 We are a minority-owned staff augmentation and technology consulting company

To keep our valued employees we need to keep them engaged in challenging interesting work offer market-relevant benefits and provide continued opportunities for professional growth. Please send your resume for immediate consideration

If you are interested in the above opportunity we warmly invite you to join our team.
 

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract