IT Service Management Specialist

The Opportunity:

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design development implementation and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced innovative and motivated IT Service Management Specialist to support the mission objectives and needs of the customer the Defense Intelligence Agency.

The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Responsibilities:

• This role acts as the bridge between technical execution and strategic governance ensuring that IT services meet established quality compliance and performance benchmarks

• Service Delivery & Quality

  • Ensures high-quality delivery through collaborative customer and team processes reviews and demonstrations

  • Champions Information Technology/Information Management (IT/IM) service delivery standards and values across the enterprise

  • Coordinates core ITIL workflows including Incident Problem and Change Management to minimize service disruptions

• Governance & Compliance

  • Drives team compliance with the enterprise vision governance policies regulations schedules and stakeholder engagement plans

  • Provides strategic guidance and support for improved IT management oversight and control

• Continual Improvement & Metrics

  • Oversees manages and executes quantifiable Continual Service Improvement (CSI) efforts

  • Fosters open communication across all team levels and measures operational effectiveness using detailed performance metrics

• Lifecycle & Quality Assurance

  • Develops and maintains the lifecycle project management plan for replacing and updating hardware

  • Performs core Quality Assurance (QA) management functions to validate service standards

Qualifications:

Required:

• Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start

• DOD 8140 Certification applicable to role (minimum Security)

• HS diploma/GED and 12 years of experience AA and 10 years of experience BS/BA and 8 years of experience MS/MA and 6 years of experience or PhD and 4 years of experience

• Minimum of 8 years of relevant professional experience driving IT management governance or service delivery

• Willingness to learn new skills and new adapt to new environments

Desired:

• Degree in Management Business Finance Economics Science Technology Engineering or Mathematics

• ITIL 4 Foundation (or higher) Certification demonstrating a foundational understanding of Continual Service Improvement and IT service lifecycles

• Familiarity with IC ITE services and classified environments enterprise governance structures and DoD/IC IT policies

• Experience developing tracking and presenting detailed IT performance metrics and Key Performance Indicators (KPIs) to leadership

• Hands-on experience with ServiceNow

• Project Management Professional (PMP) certification or demonstrated experience managing complex hardware/software lifecycle project plans

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

Since this position can be worked in more than one location the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.