IT Service Desk Technician

Join UCTand be part ofthe fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smartcarand device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!â

UCTis looking for a talentedEngineer I IT User Suppto join us inAustin TX!

The Engineer I IT User Support provides responsive technical support and IT services to local and global users ensuring reliable operation of hardware software network and facility access systems. This role troubleshoots technical issues manages user accounts and endpoint devices supports network infrastructure and administers systems such as badge access CCTV and timekeeping platforms. By resolving service requests maintaining accurate documentation delivering user training coordinating with vendors and supporting IT projects the Engineer I helps maximize system availability enhance user productivity and ensure compliance with security data privacy and IT service standards.

Essential Duties and Responsibilities:

• Providing Technical Support: Offer assistance to both local (Hayward Fremont and San Jose sites) and global users encountering technical issues with hardware software networks and other IT systems.
• Troubleshooting: Diagnose and resolve technical problems utilizing various tools and methodologies to identify root causes and implement solutions.
• Hardware Maintenance: Install configure and maintain computer hardware components such as desktops laptops printers and peripherals.
• Software Installation and Configuration: Install configure and update operating systems software applications and drivers as needed.
• User Account Management: Create modify and deactivate user accounts across various systems and applications ensuring security and access control.
• Network Support: Assist in the setup configuration and maintenance of local area networks (LANs) wide area networks (WANs) and other network infrastructure components.
• Other Systems: Manage door access system CCTV employees clocking system.
• Tasks & Projects: Assist in tasks & projects assigned by local and corporate.
• Documentation and Knowledge Sharing: Maintain accurate documentation of IT systems procedures and configurations and share knowledge with team members and end-users.
• Training and User Education: Conduct training sessions and provide user education on IT best practices tools and procedures to enhance productivity and security awareness.
• Vendor Management: Liaise with IT vendors and service providers to procure hardware software and services and coordinate support and maintenance activities as necessary.
• Continuous Improvement: Stay updated on emerging technologies trends and best practices in IT support and propose and implement improvements to enhance efficiency and effectiveness.
• Incident Management: Manage and prioritize incoming support tickets and service requests ensuring timely resolution and effective communication with stakeholders.
• Adherence to Policies and Standards: Ensure compliance with organizational policies procedures and industry standards related to IT security data privacy and service delivery.
• Customer Service: Provide excellent customer service by communicating effectively empathizing with users concerns and striving to exceed expectations in resolving issues and meeting needs.

Educational/Certification Requirement:

• Bachelors degree (or equivalent experience) in computer science or related field

• ITIL v4 FoundationCompTIA A Microsoft Fundamentals Microsoft Md-102preferred.

Experience Requirement:

• 3 Years of experience.
• Organized and meticulous.
• Good coordination and interpersonal skills.
• Good team player and able to work with minimal supervision.
• Experience in Microsoft Office 365 Windows 10 Windows 11 Server OS.
• Experience in desktop/laptop hardware.
• Mac support experience is a plus.
• Apple product experience is a plus.
• Demonstrated ability to support networked printers photocopiers scanners and multifunction devices.
• Barcode printer setup and label design is a plus.
• Knowledge in Active Directory LANs Data Backup Print Server.
• Basic knowledge of VOIP systems.
• Basic knowledge of physical Ethernet cabling.
• Basic knowledge of shared storage (NAS/SAN).
• Basic knowledge of ethernet networks.
• Customer orientated with positive working and pleasant attitude.
• Ability to work in cleanroom environment.
• Ability to manage priorities and expectations in a fast-paced environment.
• Good documentation skill.
• Require lots of walking within the premise and carrying IT equipment as required.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.

Required Experience:

IC