IT Service Desk Technician

Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1800 cranes and a coast-to-coast presence we buy sell rent operate and maintain one of the largest most advanced crane fleets in the country. Weve played a role in building some of Americas most iconic landmarks and earned a reputation for doing it rightwith performance precision and accountability.

Job Overview

This rolereports tothe End User Services manager. This is not a remote position; onsite support is.Responsibilities also include on-site and remote technical support to keep our employees productive andourinformation role is expected to provide excellent customer service while takingresponsibility forassistingusers in solving their day-to-day support issuesanddeterminingroot cause.

Responsibilities

• Abilityto support executive level employees under pressure.

• Familiar with O365 administrationand Microsoft Azure.

• Strong understanding of mobile devices e.g.iOS and Android.

• Familiarity with MDM platforms e.g. Ivanti (MobileIron)Jamf Intune etc.

• Extensive experiencesetting upaudio and video equipment needed for meetings conferences andtraining.
  Good understanding of Microsoft Teams Rooms and administration.

• Available for24/7 on-call support.
  

• Track lifecyclemaintenanceand decommissioning of IT assets.

• Draft procurement inventory deployment and retirement strategies which optimize technology management.

• Control and document changes to assets and configuration items through asset management and change management processes.

• Ensure standards guidelines and controls are maintainedthrough audits and KPIs.

• Take ownership of and ensure timely response to end users service requests and manage them through resolution.
  

• Provide onsite and remote support forendusers in multiple work settings and environments.
  

• Respond to queries and service requests using aticketing system according to predefined priorities and policies.
  

• Troubleshootinstalland configurehardware and peripherals such asdesktops laptopsmonitors printers disk drives and scanners.
  

• Install new software upgrades patches and resolverelated problems.
  

• Create and maintain IT documentation.
  

Requirements

• 5yearsin atechnical supportrole.
  

• 2 years supporting executive leadership.

• High degree of customer service focus and strong communication skills.
  

• Keen attention to detail with a commitment to follow through and follow-up.
  

• Ability to present technical information in understandable form for non-technical recipients.
  

• Ability to investigate and resolve technical problems of moderate complexity.
  

• Experiencein an ITSM environment a plus.

• Experience with Mobile Device Management a plus.
  

Benefits

• Competitive pay and a matching 401(k) plan -
• Flexible spending accounts/Health Savings Account
  
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy
• Vacation Company Holidays and Sick Days

Biggeprovidesequalemploymentopportunities(EEO)toallemployeesandapplicantsforemploymentwithoutregardtoracecolorreligionsexnationaloriginagedisabilitygeneticsmilitaryorveteranstatus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

Senior IC