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IT Service Desk Specialist Tier I Full Time

Glow Brands Corporate

Job Location:

Elizabethtown, NC - USA

Yearly Salary: USD 48000 - 50000

Posted: 14 August 2026 (30+ days ago)

Application Deadline: 11 November 2026

Vacancies: 1 Vacancy

Job Summary

Equal access to programs services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to . NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.

101 Catalog Dr. Elizabethtown KY 42701

Sun Tan City one of the largest tanning salon chains in the country with 250 salons in 22 states is currently accepting applications for a Full Time IT Service Desk Specialist position in the Elizabethtown Support Center. Applicants with a strong commitment to exceptional customer service performance excellence and desire to learn need only apply.

The IT Service Desk Specialist works within the Information Technology Department providing baseline support for various computer application systems and end-user related activities.

Top Benefits and Perks

Health Insurance options (Medical Dental Vision)
Life Insurance & Disability Coverage options
Paid Time Off (PTO)
Flexible Scheduling
401(k) with Company Match
Daily Pay Options
Employee Discounts on Products and Services
Professional Development & Training
Casual Dress Code & Free Company Apparel
Free Tanning
Free Spray Tanning
Free Wellness Spa Services
Employee Wellness Programs w/yearly $125 reimbursement option
Exclusive Discounts at Outside Retailers
Free Gym Membership (Planet Fitness Black Card) *qualified areas only

Tasks & Responsibilities:

Collaborates with IT team vendors and end-users to resolve IT issues.
Manages tickets and follows up on outstanding tickets with vendors and internal teams.
Builds and maintains documentation for break/fix reference and training.
Participates in IT projects (system rollouts NSOs CONs etc.).
Provides advanced support for SunLync applications user security and Active Directory.
Conducts quality assurance testing.
Supports desktop and systems for all brands and internal departments.
Maintains and updates SunLync POS SPOT and other databases including monthly promotions.
Configures email setups and distributions for groups and employees.
Manages promotions memberships and packages in SunLync POS.
Resolves system access promotion and rollout issues.
Assists with new location buildouts setups and remodels.
Provides desktop/laptop and peripheral support.
Handles after-hours and holiday on-call support as scheduled.
Performs additional duties as assigned.
Occasional off-site travel for training and/or field assistance opportunities.
Additional duties as assigned.

Qualifications & Requirements:

Must be organized detail-oriented and have sound problem solving skills
Must be able to effectively work independently and with others both in an office setting as well as remotely
Strong written and oral communication skills with an emphasis on customer service/satisfaction
Strong proficiency in common Microsoft Office tools (i.e. Word Excel Outlook
Some knowledge and continued interest/education in supporting troubleshooting of MS-Windows computers and network
Handles confidential and sensitive data and information appropriately
Demonstrates positive can-do attitude

Physical Requirements:

Dexterity of hands and fingers to operate a computer keyboard mouse and other computing equipment.
Ability to sit for extended periods of time.
Ability to lift or assist in lifting items and heavy boxes periodically.
Ability to bend down under desks to reach equipment periodically.
Ability to work independently and alone during shifts as business needs require.

Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions false misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or if I am employed at the time it is discovered my immediate termination. I give the employer the right to contact and obtain information from all references employers educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking gathering and using such information and all other persons corporations or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local state or federal law. If I am hired I understand that I am free to resign at any time with or without cause and without prior notice and the employer reserves the same right to terminate my employment at any time with or without cause and without prior notice except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer other than an authorized officer has the authority to make any assurances to the contrary. I further understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the companys policy not to refuse to hire a qualified individual with a disability because of that persons need for a reasonable accommodation as required by the ADA. I also understand that if I am hired I will be required to provide proof of identity and legal work authorization. Finally I understand that this application is current for only 90 days and at the conclusion of this time if I have not heard from the employer and still wish to be considered for employment it will be necessary to fill out a new application.

By submitting an application each applicant represents and warrants that they have read and fully understand the foregoing information that they are seeking employment under these conditions and that their application submission will be their electronically signed application form.

Compensation: $48000.00 - $50000.00 per year

Your Golden Ticket to a Sun-Kissed Career

Our salons are filled with enthusiastic fun employees who are passionate aboutclient a part ofapositiveworkingenvironmentwhere you are truly a valued member of the team. Whether you are looking for a fun part-time job or a leadership position with room for growth at Sun Tan City you are in the right place.

Join Our Team

As a Sun Tan City employee youll help clients find their glow and grow their confidence!Whether its for a special occasion or just formaintaining that everyday glow you will educate clients on the best tanning and wellness options so they willlook and feel their best. And because we want to make sure you Shine you will be able to enjoy our services for FREE!

^{FRAUDULENT HIRING SCHEMES ALERT}

^{Glow Brands has been made aware of an increasing number of fraudulent hiring schemes currently operating via numerous online platforms. For more information on how to avoid hiring fraud please visit our webpage for more information.}

Required Experience:

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