IT Service Desk Manager

About the role

As our IT Service Desk Manager you willbe responsible forleading a team of IT professionals and ensuring that technology systems and processes arealigned with the companys goals andobjectives. This role will include a close working relationship withour Cybersecurity team.

What youll do

• Lead and manage a team of IT professionals providing guidance and support to ensure high-qualitywork and effective communication within the team and with other departments.
• Ensure that all technology solutions are scalable secure andcomply withrelevant regulations andstandards.
• Evaluate and manage the organizations technology infrastructure including hardware softwarenetworks and systems.
• Identifyand implementnew technologiesthat can improve the efficiency and effectiveness of theorganizations operations.
• Develop andmaintainproject plans and timelines (backlogs) for IT engineering projects ensuring thatdeadlines are met and budgets are adhered to.
• Collaborate with other departments toidentifyand address technology-related challenges andopportunities.
• Build relationships with other business and engineering leaders todeterminepossible risksand riskmanagement processes.
• Collaborate on the development and implementation of effective and reasonable policies.
• Ensure compliance with applicable regulatory requirements.
• Supervise daily operations of network and server infrastructure personnel
• Be hands on in implementing IT solutions covering infrastructure on prem and in the cloud
• Oversee additions/upgrades of equipment hardware and software solutions.
• Manage our enterprise servicese.g.Active Directory

What Were Looking For:

• 8 years of experience in IT with 3 years in a leadership role.
• Bachelors degree in computer science information systems or a related field or equivalent experience.
• Excellent leadership and management skills with the ability to motivate and inspire a team of professionals.
• Strong project management skills with the ability to manage multiple projects simultaneously and ensure that deadlines are met.
• Clear and concise communicator.
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems security network and systems administrationdatabasesand data storage systems.
• Firm grasp on IT infrastructure and operations best practices
• Experience managing a technology budget andallocatingresources effectively.
• Demonstrated record of working hard being a trustworthy teammate holding yourself and others tohighstandardsandbeing kind to others.
• Demonstratedability to create innovative solutions that create exceptional collaborative environments.
• Identifyinefficiencies functional overlapsynergiesand opportunities; implement solutions and close gaps.
• Experience building leading and mentoring direct reports while creating strong camaraderie and mission achievement.

What We Love to See:

• M365 GCC High experience
• NIST800-171 / CMMC experience
• Experience leading an IT Service Desk team
• Experience in a start-up or similar fast-paced environment
  
  

US Salary Range
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The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience education specialized training critical expertise training and more. Equity in Forterra is included in most of our full-time high-demand roles and is therefore considered part of Forterras overall compensation addition to base salary and equity Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options including an HSA-eligible plan with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D short and long-term disability insurance plans 100% covered by Forterra plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan including traditional Roth 401(k) and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.

CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances:click here.

Forterra is an equal-opportunity employer providing and promoting equal employment opportunity in all personnel are unique talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.

All qualified applicants will receive consideration for employment without regard to any factor including veteran and disability status and criminal history in accordance with applicable local state and federal laws.

Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

To see Forterras candidate data privacy policy please visitForterra Legal Job Applicant Privacy Notice.

Required Experience:

Manager