IT Service Desk Engineer

The Los Angeles Dodgers currently have a job opportunity for an IT Service Desk Engineer. Following you will find a brief description of the job and application process. For additional information please contact

Title: IT Service Desk Engineer

Department: Information Technology

Status: Full-Time/Non-Union

Pay Rate: $38-$43

FLSA: Non-Exempt

Reports to: Service Desk Manager IT

Location: Los Angeles California

*Compensation rates vary based on job-related factors including experience job skills education and training.

Job Summary

The Los Angeles Dodgers Information Technology Department seeks a skilled IT Service Desk Engineer responsible for managing endpoint device procedures security process improvements and coordination of service desk tools for the Los Angeles Dodgers and related Affiliates. Requiring years of IT endpoint management experience and proficiency with MDM/RMM tools.

Essential Duties/Responsibilities:

Managing MDM/RMM tool platforms (MS Intune NinjaOne Iru Kandji)

Managing Service Desk SaaS (FreshService Absolute Computrace Zoom)

Develop and maintain advanced automation using PowerShell and Bash to handle provisioning configuration management patching remediation and reporting at enterprise scale

Deploy and configure Windows macOS and mobile devices using MDM

Design deploy and maintain endpoint configurations compliance policies application deployments and security baselines for Windows 11 MacOS and iOS devices

Create and maintain MDM/RMM device policies

Deploy Operating System and 3rd party software updates

Enforce security policies such encryption anti-virus and compliance

Automate repetitive tasks using scripts

Collaborate with Security Infrastructure and AppDev teams regularly

Collaborate closely with Dodgers Information Security and Compliance Technology Operations teams and business stakeholders to define endpoint standards drive configuration and patch compliance across endpoint platforms and support audits involving endpoint platforms and systems

Partner with other business and technology teams across the organization to deliver effective solutions

Supervisory Responsibilities

This role will have no supervisory responsibilities

Basic Requirements/Qualifications:

Education

Bachelors degree in computer science Computer Information Systems or a related field or equivalent combination of education and experience in a heavy customer focus position in an organization supporting more than 500 users

Work Experience

5 years of IT Endpoint Management or System Administration experience

Knowledge Skills & Abilities

Strong familiarity with managing devices at scale

Knowledge of M365 administration Intune/Entra/Exchange

Knowledge of Windows Autopilot and Microsoft Entra ID

Strong understanding of networking concepts (TCP/IP DNS DHCP VPN)

Ability to create and maintain high-quality documentation and provide training

Extensive experience working with different operating systems including Windows 10 Windows 11 MacOS iOS Android and various hardware form factors including desktops laptops tablets and smartphones

Experience implementing and managing using ITIL or similar framework

Physical Environmental Demands

Required to sit for long periods of time

Lifting up to 30 lbs. on rare occasion

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

LOS ANGELES DODGERS LLC is an equal opportunity employer.

LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race creed and background. LOS ANGELES DODGERS LLC is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin race color religion age sex sexual orientation disability military status citizenship status pregnancy or related medical conditions marital status ancestry-ethnicity or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that LOS ANGELES DODGERS LLC obtain documentation from every individual who is employed which verifies their identity and authorizes their right to work in the United States.

LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals. As part of this commitment LOS ANGELES DODGERS LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact

Required Experience:

IC