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IT Service Delivery Specialist

Entact

Job Location:

Westmont, CA - USA

Yearly Salary: USD 75000 - 85000

Posted: 29 September 2026 (Yesterday)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

IT SERVICE DELIVERY SPECIALIST

ENTACT is a premier national provider of environmental civil and geotechnical construction services. We directly self-perform environmental remediation and geotechnical construction work using in-house personnel and equipment resources. ENTACTs roster is comprised of seasoned project managers field engineers technical and regulatory professionals certified safety professionals certified quality control managers equipment operators field mechanics and technicians with diverse capabilities and experience. Established in 1991 ENTACT has been consistently named to ENRs Top 200 Environmental Firms has been the recipient of numerous National Safety Council awards and has successfully and safely completed over 3000 projects. ENTACT has numerous regional offices and project sites across the United States. We are well positioned to serve our clients nationwide.

ENTACT is actively seeking an IT Service Delivery Specialist for our Westmont Office. This position will follow a hybrid work schedule with a combination of in-office and remote work. The salary range of this position is $75000/yr. - $85000/yr. commensurate with experience.

Position Summary:

The IT Service Delivery Specialist is a dynamic hands-on role responsible for providing both Tier 1 and advanced technical support. This position ensures seamless IT operations by troubleshooting and resolving hardware software networking and system-related issues while maintaining a strong focus on user satisfaction system reliability and operational efficiency. The IT Service Delivery Specialist plays a critical role in both day-to-day support and strategic IT initiatives. Occasional after-hours or weekend work may be required for critical issues or project rollouts. The work may be remote on-site or hybrid depending on organizational needs.

Essential Job Functions:

Serve as the first point of contact for IT support while also resolving escalated complex technical issues.
Troubleshoot and resolve complex hardware and software problems including desktops laptops mobile devices printers and peripherals.
Provide support for network connectivity issues VPN access remote desktop and Wi-Fi problems.
Manage user accounts groups and permissions in Active Directory Exchange/Office 365 and other systems.
Install configure and maintain software applications and operating systems.
Perform root cause analysis and recommend solutions for recurring issues.
Document solutions and contribute to the IT knowledge base.
Assist with system upgrades patch management and deployments.
Support enterprise systems including Office 365 SharePoint Exchange and antivirus solutions.
Collaborate with MSP support and other departments on infrastructure or application-related issues.
Participate in IT projects (e.g. office moves hardware rollouts application testing).
Troubleshoot and resolve complex hardware and software problems including desktops laptops mobile devices printers and peripherals.

Skills/Experience Required:

5-7 years of experience in IT support or a related technical field.
Associate or bachelors degree in information systems business administration data analytics or related field preferred.
Relevant certifications (CompTIA Network Microsoft M365 Fundamentals Azure Fundamentals ITIL etc.) preferred.
Strong working knowledge of:
- Windows and macOS operating systems
- Microsoft 365 suite (Outlook Teams SharePoint OneDrive)
- Active Directory Group Policy and Exchange administration
- Network fundamentals (DNS DHCP TCP/IP VPN etc.)
Experience with remote desktop tools and ticketing systems (e.g. ConnectWise ServiceNow Zendesk).
Experience supporting enterprise systems such as VoIP MDM or SCCM preferred.
Exposure to scripting (PowerShell Bash etc.) is a plus.
Excellent problem-solving skills and ability to work independently.
Strong interpersonal and communication skills with customer service orientation.
Ability to prioritize and manage multiple issues in a fast-paced environment.

Physical Demands:

The following physical activities or abilities are commonly but not always associated with the performance of this position. The actual requirements of this position will vary.

Ability to communicate effectively with management co-workers vendors both individually and in front of a group.
Good reasoning ability and decision-making skills.
Able to understand and utilize reports memos and other documents to conduct business.
must be able to stand sit talk hear reach stoop kneel and use hands and fingers to operate a computer telephone and keyboard.
Work requires the ability to hear normal conversation see near objects and speak clearly.
Regular use of the phone email text teams and computer for communication.
Sitting for extended period.
No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally to lift carry push pull or otherwise move objects may be required.
The worker is required to have close visual acuity to perform activities such as viewing a computer extensive reading preparing and analyzing data and figures.
Good manual dexterity for the use of common office equipment such as computers calculators copiers and fax machines.
Ability to read analyze and interpret general business periodicals technical procedures and government regulations.
Ability to write reports business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Job success often hinges upon interpersonal communication and relationship development skills and job tasks require frequent interchange and successful completion depends in large part upon effective interaction and communication with others.
Ability to safely travel by air car train or bus.

Work Environment:

The job is primarily performed indoors in a traditional office setting.

ENTACT offers an excellent compensation package bonus opportunity company vehicle health plan-medical dental vision life disability sick pay per state law and 401k.

Please send your resume to or apply on-line at Experience:

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