IT Senior Manager Milan Metro Market

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. nnAs a Senior Manager youre responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your stores vision and purpose develop other managers and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience you also help identify analyze and solve complex problems in partnership with Store Leader.

Lead a team (including Managers) empowering each team member to learn grow and achieve performance and developmental goals. nAssist with recruiting training developing and retaining a diverse high-performing team. nActively participate in Floor Leadership by interacting with team members and customers throughout the store modeling what good looks like and making sure that business priorities are met and exceptional customer service is delivered. nAddress customer and team member concerns and escalations and partner with leadership and key business or People partners when appropriate. nDrive business priorities and achieve store performance goals by establishing planning and executing the operational strategy of assigned functional areas and the entire store. nMaintain and uphold company policies and procedures and protect all company assets including confidential business customer team member and financial information. nPerform other tasks as needed. nContribute to an inclusive environment by respecting each others differences and having the curiosity to learn. Demonstrate Apples values of inclusion and diversity in daily activities. nBe a role model for inclusive leadership behaviors and build develop and retain diverse teams. nTake action to create a safe respectful and inclusive environment for all team members.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved proficient in English and the local language both written and 3 years of leadership experience in retail sales or a related field.

You can:nExceed goals successfully and persist in accomplishing objectives despite obstacles and through on commitments and establish mechanisms to encourage others to do the trust within the team and operate with a high level of timely and sound decisions by asking questions and using analytics experience and with excellence and tailor your communication style to different others through mentorship coaching and effective support and guide others through challenges and step in to handle difficult conversations while remaining calm in a fast-paced and constantly changing retail work through effective organization planning and prioritization.