IT Operations Support Coordinator

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Closing Date:

06/19/2026IT SupportNoRegularDay Shift (United States of America)NoUniversity of Arkansas Fayetteville

Founded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.

IT Operations of Job Duties:The IT Operations Support Coordinator provides day-to-day IT support for staff and residents. This role manages a team of student desktop support technicians ensuring timely resolution of support tickets quality customer service and consistent communication with end users. This role also assists with the divisions IT lifecycle planning including equipment audits and replacement schedules.

Major responsibilities include coordinating IT projects for desktop support staff collaborating with external vendors and campus partners and serving as the primary point of contact for departmental IT needs and escalate issues when necessary. The Coordinator builds strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience.

This position is governed by state and federal laws and agency/institution policy.

Regular reliable and non-disruptive attendance is an essential job function of this job as is the ability to create and maintain collegial harmonious working relationships with others.

Minimum Qualifications

• The formal education equivalent of a bachelors degree in computer science computer applications information systems or a related field from an accredited institution of higher education

• At least two years of experience in computer support

OR

• At least four years of experience in computer support

Preferred Qualifications

• Experience with configuration management software including remote imaging software deployment and patch management from Microsoft and Dell

• Experience managing a preventative maintenance and lifecycle replacement program for IT equipment

• Experience working in a formal IT service management (ITSM) environment (e.g. ticketing systems SLAs incident/request workflows)

• Experience supervising mentoring or training student employees or part-time technical staff

• Experience troubleshooting and resolving software hardware and network issues

• Experience with asset management

Knowledge Skills & Abilities

• Knowledge of the limitations use and management of desktop computer hardware and software

• Ability to maintain a high level of customer service while adhering to departmental and university standard operating procedures

• Ability to quickly analyze computer and network problems or errors and devise corrective measures

• Ability to create and maintain complete and up-to-date documentation regarding the various systems and procedures used within the department

• Ability to use project management principles to complete work assignments

• Ability to supervise paraprofessional staff and lead others

• Ability to use resources appropriately

• Ability to use clear and proactive verbal and written communication

Additional Information:

$56123 (Commensurate with education and experience)Cover Letter/Letter of Application List of three Professional References (name email business title) ResumeProof of Veteran StatusTyler Saitang
Assistant Director for IT Support

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Criminal Background Check Sex Offender Registry Substance Abuse Testing

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

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