IT Operations Specialist

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents Nex combines technology and play to deliver fun social and interactive experiences powered by natural body motion encouraging kids and adults to move more play more and have fun together. Nex Playground the companys award-winning active play system is purpose-built to get families moving year-round with safety and privacy as core considerations in its intentional design. It is certified kidSAFE COPPA compliant and built to support healthy active play for all ages and abilities.

Nex Playground features a growing library of 50 experiences including motion and dance games fitness and educational experiences and Nex Originals. Content includes collaborations with partners like Hasbro Sesame Workshop and NBCUniversal. Nex has been recognized by Fast Companys Most Innovative Companies TIMEs Best Inventions and Parents Best Entertainment System for Families and has earned Red Dot IDEA and Core77 international design awards. We encourage you to explore Have FunandIs Motion Gaming Back as they offer a deeper look into our culture values and explain how our approach to motion gaming differs from previous generations.

To protect yourself from recruitment scams please note that Nex communicates through official company emails ending in @. If you receive a suspicious email or message please do not respond and report it immediately to us.

Location: San Jose CA or Hybrid (with remote support to Hong Kong)
Annual Salary: USD 130000 - USD 160000
Type: Full-time
Reports to: (Interim) Director IT

About the Role

We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid) youll own device lifecycle management workspace networking and access provisioning while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive secure and equipped with reliable technology as we scale. The ideal candidate is a proactiveservice-oriented problem solver who can own IT operations workstreams end-to-end andexecute independently while coordinating with a global team across time zones.

This role partners closely with our Information Security team on security-related operations. Ifyou bring broader experience in IT strategy procurement or infrastructure wed love to hearabout it theres room to grow the scope of this role over time.

What Youll Do

IT Operations

• Own device procurement provisioning maintenance troubleshooting resets andredeployment across the corporate device fleet
• Administer IT access provisioning and security for less-sensitive systems (e.g. maintainingadmin lists standard user access)
• Maintain corporate device information security including anti-virus and endpoint protectiontools
• Administer corporate workspace IT and networking infrastructure Wi-Fi server roomequipment and videoconferencing for the San Jose office
• Provide remote support for Hong Kong office networking and videoconferencing systems
• Respond to day-to-day employee IT support requests (helpdesk tickets) with speed andclarity

Strategy & Cross-Functional Support

• Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups
• Support on business applications and systems procurement contract negotiation and budget management
• Support delivery of employee IT security training (e.g. anti-phishing awareness) incoordination with InfoSec
• Provide input on device management strategy (e.g. MDM/MAID tooling) based on day-today operational experience
• Assist with vendor coordination and support tickets for outsourced IT operations as directed

Who You Are

Required Qualifications

• 25 years of experience in IT support IT operations or systems administration
• Hands-on experience with device management (e.g. MDM tools such as JamfIntune or similar)
• Working knowledge of corporate account and productivity platforms (e.g. GoogleWorkspace admin console)
• Familiarity with core networking concepts (Wi-Fi VPN firewalls) and videoconferencinghardware/software (e.g. Zoom Rooms)
• Experience with endpoint security tools (anti-virus/EDR) and basic access-controladministration (e.g. 2FA)
• Strong troubleshooting skills and a service-oriented approach to internal IT support
• Ability to work independently while coordinating with colleagues across time zones (Hong
  Kong U.S. and Europe)

Preferred Qualifications

• Exposure to device management strategy (e.g. MDM/MAID tooling selection and roadmap)or corporate account strategy (e.g. Google Workspace) balancing security with operational
  efficiency
• Exposure to access provisioning and security strategy for more sensitive systems ( to 2FA/MFA policy not just administering standard access)
• Exposure to business application procurement contract negotiation or vendor management
• Exposure to ownership of shared infrastructure (e.g. cloud systems data lake) acrossmultiple teams
• Exposure to ownership of customer-facing systems (e.g. Shopify corporate websites)
• Experience supporting a hybrid or multi-office environment
• Experience in consumer tech gaming or hardware companies

#LI-Hybrid

We Offer

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located inSan Jose California USAandHongKong. Learn more about us at encourage applications even if you dont meet more than 50% of the requirements we believe that experience comes in many forms!

Nex is an equal opportunity employer and does not discriminate on the basis of race color religion sex (including pregnancy childbirth gender identity and sexual orientation) national origin ancestry age physical or mental disability medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship including all current and prospective employees and covers all employment decisions including recruitment hiring job assignment promotion compensation benefits training discipline and termination.

We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.