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IT Operations Professional 1
Job Location:
Monthly Salary:
Posted:
2 July 2026 (30+ days ago)
Posted:
Application Deadline:
29 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis treatment and follow-up care empowering healthcare providers worldwide.
Job Title: IT Operations Professional
Location: Cary NC 27511
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote (Eastern Time Zone)
Shift Timings: Monday Friday 8:00 AM 5:00 PM
Job Description:
- Performs IT operations and maintenance activities according to approved procedures guidelines and standards.
- Supports customization and facilitates IT operations and maintenance processes.
- Implements programs and procedures for safeguarding data/information security and safety.
- Executes and/or organizes relevant testings.
- Designs and documents existing and changed IT operational processes.
- Develops necessary service levels in order to fulfill business requirements.
- Performs 2nd-level user help desk activities individual coaching and trainings.
Impacts:
- Needs professional technological economical or scientific know how methods tools and principles and applies to differing and variable situations.
- Needs to solve assigned non-routine tasks to contribute to projects or assignments or to support development of guidelines methods tools or business processes.
Key Responsibilities:
- Experienced Professional These positions are expected to contribute to and deliver business processes or detailed technology solutions in a self-managed and target-oriented manner and thus contributes to team results.
- Positions focusing on analyzing developing testing or implementing processes technologies and systems in their specific field of expertise from first principles.
- Targets are short to medium term (best to be characterized as milestones) and achievements are monitored.
- They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
- Typically these functions review to 2 to 5 years of relevant experience in their field of work and qualification.
Experience:
- 2 years or Master Entry.
- Knowledge: Good knowledge in a technical field or business method including the basic theoretical background.
- Develops basic business understanding. Contributes to team effort awareness of expected value add. May improve processes business methods or technical components
Responsibilities:
Change Request Management (generating CRs advising on CR creation coordinating CR implementation and testing)
Incident Management (clarifying and forwarding requests documenting solutions creating FAQs)
Follow-up on system failures
User Account Management (setting up/further developing a user management process user/role controlling documentation)
Planning execution and continuous improvement of the interfaces of CSML IT processes (including service providers)
Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1. Methodological competence
Extensive knowledge of IT technologies/applications and processes for analysis Design implement and optimize
Project management and coordination: methodically lead/coordinate projects
Consulting expertise in change processes
Structured systematic goal-oriented and independent work
2. Technical Expertise
Expertise in IT processes (SAP ServiceNow LFS BPM GAMA SolMan)
Comprehensive process understanding
Quick comprehension and analytical skills
3. Social Skills
Goal-oriented and effective work in internal and cross-departmental teams
Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol Schenker)
Communication and teamwork skills
Drive and perseverance
Personal responsibility and decisiveness
Change Request Management (generating CRs advising on CR creation coordinating CR implementation and testing)
Incident Management (clarifying and forwarding requests documenting solutions creating FAQs)
Follow-up on system failures
User Account Management (setting up/further developing a user management process user/role controlling documentation)
Planning execution and continuous improvement of the interfaces of CSML IT processes (including service providers)
Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1. Methodological competence
Extensive knowledge of IT technologies/applications and processes for analysis Design implement and optimize
Project management and coordination: methodically lead/coordinate projects
Consulting expertise in change processes
Structured systematic goal-oriented and independent work
2. Technical Expertise
Expertise in IT processes (SAP ServiceNow LFS BPM GAMA SolMan)
Comprehensive process understanding
Quick comprehension and analytical skills
3. Social Skills
Goal-oriented and effective work in internal and cross-departmental teams
Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol Schenker)
Communication and teamwork skills
Drive and perseverance
Personal responsibility and decisiveness
4. Language Skills
English
TekWissen Group is an equal opportunity employer supporting workforce diversity.
