IT Operations Manager

The Opportunity:
CACI is seeking an IT Operations Manager to join our team in St. Louis MO. The IT Operations Manager will oversee an O&M team supporting our St. Louis Arnold and N2W locations. This includes 24/7 incident response and O&M support staff. This position is responsible for the delivery of a broad spectrum of performance-based IT services to NGA. Candidates will be responsible for meeting contractual SLAs implanting and maintaining operational processes overseeing personnel scheduling and building relationships with NGA Government leadership.

Responsibilities:
Direct technological operations by studying organizational practices and goals. Ensure compliance with all internal organization standards Develop and determine best practices to improve performance technically and procedurally Team management concerns overseeing the work of IT staff including network engineers and support technicians Provide guidance and mentoring to team members ensuring timely completion tasks Know how to manage conflict within the team resolve disputes and mediate disagreements Stay in tuned with communications between IT operations teams and the customer from all means of communications (emails phone calls etc.) Perform audits on organization and standardized operational procedures currently in place This position is a leadership role; involving setting clear goals motivating team members and providing guidance and direction to them. Project management will be apart of this role. Hand off from engineering to operations will occur and this position will be involved in making the transition as smooth as possible Having a strong knowledge of the network external contract procedures and facility procedures ensuring protocols are met

Qualifications:

Required:

Ability to obtain/maintain Top Secret SCI w/ Poly Familiarity with using ServiceNow Experience with ITSM tools for ticket and SLA tracking and reporting Positive attitude and strong communication skills Prior experience working on customer site

Desired:
ITIL Foundation

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: