IT Operations Manager

Baltimore Country Club in Baltimore MD is looking to hire an IT Operations Manager to join our Business Office and Information Technology team which embodies the Clubs Simple Truth Great People Make Favorite Places. This is an excellent opportunity for a hands-on technology professional to take the next step in their career in a dynamic service-focused hospitality environment. This position offers a competitive wage based on skills and experience. We also offer Health & Welfare benefits that include Health Dental Vision Paid Time Off 401(k) with Club match staff discount programs free golf on Mondays and gym membership reimbursements. Are you a technology leader and customer service rock star who is ready to continue your career in the hospitality industry If so apply today!

ABOUT BALTIMORE COUNTRY CLUB:

Baltimore Country Club was founded in 1898 and it was a success from the start with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today the Club is over 3300 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy.

A DAY IN THE LIFE AS THE IT OPERATIONS MANAGER:

Reporting to the Director of Finance and working alongside long-term technology partners and staff the IT Operations Manager oversees daily technology operations across both Baltimore Country Club campuses. This role is responsible for IT support systems administration cybersecurity infrastructure reliability user access A/V systems and technology service delivery.

The ideal candidate is service-oriented highly organized and enjoys taking ownership of technology processes while ensuring systems remain secure reliable and responsive to the needs of members guests staff and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily IT operations and help desk support ensuring timely resolution of hardware software network phone printer and user-access issues.
• Manage user accounts onboarding/offboarding processes permissions and system access.
• Support and maintain Club technology systems including POS accounting reservations communications reporting and file storage systems.
• Coordinate with third-party vendors and managed service providers to maintain system performance security backups and infrastructure.
• Lead cybersecurity initiatives including training access controls MFA practices and incident response procedures.
• Maintain IT documentation inventories licensing and equipment lifecycle management.
• Support technology needs for meetings events and Club operations.
• Assist with budgeting technology projects process improvements and staff training.

QUALIFICATIONS:

• Bachelors degree in Information Technology Computer Science or related field preferred (equivalent experience considered).
• 5 years of experience in IT support systems administration or IT operations.
• Previous leadership project coordination or vendor management experience preferred.
• Strong knowledge of Microsoft 365 Windows environments networking mobile devices Wi-Fi and cybersecurity best practices.
• Excellent troubleshooting communication organization and customer service skills.
• Ability to maintain confidentiality and work effectively in a hospitality environment.
• Ability to travel between campuses and provide occasional after-hours support as needed.

SOFTWARE PACKAGES AND PROVIDERS UTILIZED BY THE CLUB:

Northstar BirchStreet/CedarCreek Microsoft 365 ADP Qlik Sense Power BI phone systems network infrastructure security systems and other Club technology platforms.

Required Experience:

Manager