IT Operations Lead- USA

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite IS&T Operations in Pittsburgh PA US were looking for

Your future role

Take on a new challenge and apply your IT Operations expertise in a new cutting-edge field. Youll work alongside collaborative and results-driven teammates.
Youll drive operational excellence by maintaining site IS&T performance tracking key metrics and ensuring compliance with Service Level Agreements (SLAs). Day-to-day youll work closely with teams across the business (local management support teams and business partners) oversee the management of regional hardware and configurations and lead incident and problem management protocols and much more.

Well look to you for:

• Tracking analyzing and reporting on on-site support metrics and KPIs

• Maintaining site IS&T performance in compliance with Service Level Agreements (SLAs)

• Overseeing management and tracking of regional hardware (PCs printers tablets phones) and site configurations

• Maintaining the operational partnership with strategic IT vendors and prioritizing work accordingly

• Enforcing compliance with quality assurance plans and contractual service agreements

• Logging following up and escalating issues within operations teams as needed

• Leading incident and problem management protocols

• Coordinating with local management support teams and business partners during crises or major incidents

• Approving service requests in line with established validation workflows

• Representing IS&T operations in site-level workshops and forums

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (IT preferred) or Masters in Information Systems

• Experience or understanding of end-user support and IT operations

• Knowledge of metrics KPIs and statistical insights

• Familiarity with IT hardware management (PCs printers tablets phones) and site configurations

• Strong effective communication with international and cross-functional teams

• Results-driven and self-motivated mindset

• Ability to work independently in a global environment

• Intellectual curiosity and a creative approach to challenges

• Collaborative mindset and team orientation

• Proficiency in English (French Spanish or Portuguese is a plus)

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:

• Collaborate with transverse teams and helpful colleagues

• Work with innovative technologies to deliver business value and drive operational excellence.

• Progress towards building a resilient adaptable and results-driven IT operations leadership career.

• Utilise our inclusive and dynamic working environment that fosters continuous learning and professional growth.

• Contribute to innovative projects

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development through award-winning learning

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.