Enter a job title or keyword
IT Operations Lead
Job Location:
Job Location:
Denver, CO - USA
Yearly Salary:
$ 100 - 130
Yearly Salary:
Posted:
14 June 2026 (30+ days ago)
Posted:
Application Deadline:
15 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Parkside Financial Bank & Trust started in 2007 with four professionals and one big goal: to make business banking and wealth management more personal more insightful and more responsive. Today were an independent partner for successful families and privately held businesses bringing together banking commercial lending trust and family office services in one place.
From St. Louis to Denver to Bedford weve grown with our clients to $1.1 billion in Bank assets and approximately $3.9 billion in Trust & Family Office assets under management. Weve also been recognized as a Top Workplace in St. Louis for five consecutive years thanks to a team thats Smart Likeable Entrepreneurial and Dependable. If you like doing great work with great people youll fit right in.
Why Parkside We are a fast-growing high-trust team where youll do real work learn quickly and be genuinely valued.
We are searching for a senior IT and vendor operational professional to join our IT Team. This role serves as the Chief information Officers primary operational leader with direct responsibility for the execution and oversight of IT service delivery vendor risk management and IT operational governance. This role ensures that internal IT operations and third-party service providers consistently meet defined service levels adhere to regulatory requirements and align with the Banks strategic objectives.
RESPONSIBILITIES
- Own day-to-day IT operational oversight across internal staff and third-party managed service providers
- Ensure service delivery performance meets defined service level agreements (SLAs) including:
- Help Desk performance and responsiveness
- Infrastructure stability and uptime
- User onboarding and offboarding processes
- Act as the primary escalation point for IT/Vendor operational issues affecting business users
- Monitor and report on IT service performance metrics and drive continuous improvement with IT
- Provider oversight and governance for IT projects and initiatives ensuring:
- Alignment with IT strategy and roadmap
- Defined scope timelines and accountability
- Coordination between internal teams and vendors
- Monitor project execution and escalate risks delays or resource gaps
- Ensure projects are delivered in a controlled repeatable and documented manner
- Design implement and maintain a vendor SLA and KPI scorecard
- Lead IT preparation for:
- Regulatory examinations (FDIC FFIEC)
- Internal and external audits
- Coordinate and maintain audit-ready documentation including:
- Policies and procedures
- Vendor documentation (SOC reports contracts risk assessments)
- Evidence of control execution
- Track and manage remediation of IT/Vendor audit findings to completion
- Maintain a continuous state of readiness reducing reactive IT audit efforts
- All other duties as assigned
QUALIFICATIONS
- A strong foundation in information technology in a governance role along with strong vendor management experience
- Bachelors degree in computer science information systems or a related field
- 8 years in an IT governance/vendor management and/or project management role
- Ability to work on call as needed
- The ability to troubleshoot complex problems
- Ability to coordinate and bring key stakeholders to decisions and move efforts forward
- Willingness/Ability to manage projects/project coordination
- Motivated self-starter
- Detail oriented and highly organized
- Able to multi-task and prioritize to meet deadlines
- Able to work both independently and as an integral part of a team
- Strong verbal and non-verbal communication skills
- Able to focus on key priorities and thrive in a complex and ever-changing environment
- Service oriented and patient in stressful and challenging situations
- Stay current on latest industry trends and technologies
- Willingness to learn and contribute to companys financial growth and profitability
EMPLOYEE BENEFITS
Parkside is proud to offer competitive benefits for all our employees including:
- Competitive salary with bonus
- Medical dental and vision insurance
- 401(k) Plan Employer Match
- Employee Stock Options
- Paid 4 Week Sabbatical Program including $5000 for travel with every 5 years of employment
- 12-week Paid Maternity Leave
- Tuition Reimbursement
- Employee charitable giving support
- Company paid parking & more!
Base compensation for this position in Denver is expected to range from $100-130k annually. Actual starting pay will be determined based on relevant experience qualifications and market considerations. Additional compensation to include variable compensation bonus and comprehensive benefits package.
Parkside Financial Bank & Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. We are committed to providing an inclusive workplace that accommodates the diverse needs of all individuals. If you require any accommodations during the application process or while employed please inform us so we can provide suitable assistance and modifications.
All employment offers are contingent until applicant successfully completes all necessary background checks and drug screens.
Required Experience:
Manager
About Company
A truly uncommon partnership is a rare collaboration. Partner with Parkside Financial Bank & Trust.
