IT Operations Engineer

IT Operations Engineer Join a Growing Team!

Are you a skilled IT professional with experience supporting enterprise infrastructure and end users We are seeking an IT Operations Engineer to oversee and maintain critical IT systems while providing exceptional technical support across multiple locations. This is an excellent opportunity for someone who enjoys working in a hands-on environment and thrives on solving complex technical challenges.

Responsibilities

Provide Tier II/III technical support for end users and oversee daily help desk operations.

Install configure maintain and troubleshoot servers networks and IT infrastructure.

Monitor system performance and ensure maximum uptime across multiple locations.

Support Windows server environments Active Directory network switches routers firewalls and virtualization technologies.

Diagnose and resolve hardware software network and connectivity issues.

Manage user accounts permissions and security policies.

Perform system updates backups disaster recovery procedures and routine maintenance.

Document IT processes procedures and technical solutions.

Collaborate with vendors and internal departments to implement new technologies and improve IT operations.

Maintain compliance with company security standards and best practices.

Qualifications

Bachelors degree in information technology Computer Science or a related field required.

23 years of experience in IT operations systems administration or network administration.

Experience managing help desk operations.

Strong knowledge of network infrastructure server administration and troubleshooting.

Experience supporting Windows environments Active Directory and Microsoft technologies.

Excellent problem-solving and communication skills.

Ability to prioritize multiple projects in a fast-paced environment.

Must be able to travel regularly between the Midway and Tazewell TN facilities.

Valid drivers license and reliable transportation required.