IT Operations Engineer

The Role

• Monitor infrastructure and services and respond to operational alerts and requests.
• Investigate incidents using established runbooks dashboards logs and diagnostic procedures.
• Perform approved remediation such as restarting services validating configurations checking capacity or executing documented recovery procedures.
• Gather relevant diagnostics and escalate complex application platform network database or security issues to the appropriate domain team.
• Support day-to-day Azure Windows Linux virtual machine storage SFTP certificate secret and backup operations.
• Leverage Automation or AI such as Terraform/Ansible/Power Automate etc to automate tasks.
• Fulfill and troubleshoot access requests using Microsoft Entra ID Azure RBAC PIM groups and related access processes.
• Use existing Terraform modules and approved workflows to perform infrastructure changes.
• Write and maintain scripts that automate repetitive operational tasks and reduce manual effort.
• Support monitoring patching vulnerability remediation backup/restore validation and operational compliance activities.
• Maintain accurate tickets runbooks troubleshooting procedures and operational documentation.
• Collaborate with DevOps and other domain teams to resolve issues and improve operational processes.
• Identify recurring operational work that can be simplified standardized or automated.

The Requirements

• 3 years of experience in IT operations cloud operations systems administration infrastructure support or a related technical role.
• Hands-on experience supporting Microsoft Azure environments.
• Working knowledge of Windows and Linux administration.
• Experience troubleshooting operational issues using monitoring tools logs runbooks and documented procedures.
• Working knowledge of Microsoft Entra ID Azure RBAC Active Directory groups and access-management concepts.
• Practical experience using Terraform Git and existing Infrastructure-as-Code workflows.
• Ability to write or maintain operational scripts using PowerShell Python or Bash.
• Understanding of networking fundamentals including DNS firewalls/NSGs load balancing and VPN/private connectivity.
• Familiarity with monitoring certificates/secrets backup/restore vulnerability remediation and incident/change-management processes.
• Strong documentation communication and escalation skills.
• Experience with tools such as Azure Monitor AWS Application Insights Key Vault HashiCorp Vault Checkmk Sumo Logic Azure DevOps GitHub Actions VMware NetApp SFTP platforms Jira or ServiceNow is helpful but not required.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $90000.00-$100000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program) medical (including prescription drug coverage and fertility benefits) dental vision Health Savings Account Commuter Accounts Health Care and Dependent Care Flexible Spending Accounts company-paid life insurance supplemental life insurance AD&D group accident group critical illness group legal identify theft protection wellbeing program adoption assistance surrogacy assistance auto/home insurance pet insurance and other work/life resources
• Leave Benefits: Paid holidays annual paid time off (includes state/local paid leave where required) company-paid disability (short-term and long-term disability) other leaves (e.g. bereavement FMLA ADA jury duty military leave and Parental and Adoption Leave) Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

The position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE including disability/vets