IT Operations Center Specialist I

IT Operations Center Specialist I Join Our 24/7 IT Operations Team

Are you passionate about technology problem solving and delivering exceptional customer service in a fast-paced environment We are seeking an IT Operations Center (ITOC) Specialist I to provide frontline monitoring incident response and technical support for critical business systems across a 24/7 enterprise environment.

As an ITOC Specialist I you will serve as the first point of contact for IT incidents and service requests perform initial troubleshooting monitor enterprise infrastructure and applications escalate issues when necessary and ensure timely communication during service disruptions. This role is ideal for candidates who thrive under pressure enjoy working as part of a team and are looking to build a career in IT operations.

What Were Looking For:

• Strong customer service and communication skills.
• Ability to troubleshoot technical issues and follow established procedures.
• Experience working in a service desk network operations center (NOC) security operations center (SOC) help desk or other 24/7 operational environment is preferred.
• Ability to multitask prioritize workload and maintain attention to detail.
• Willingness to work flexible schedules including nights weekends and holidays as required.
• Foundational knowledge of Windows networking Microsoft 365 and enterprise support tools is a plus.

What Youll Do:

• Monitor critical systems applications and infrastructure.
• Respond to alerts incidents and service requests.
• Document incidents troubleshooting steps and resolutions.
• Escalate issues to appropriate support teams following established procedures.
• Communicate status updates to stakeholders during outages and service interruptions.
• Contribute to operational excellence by following processes procedures and knowledge articles.

If you are looking for an opportunity to develop your technical skills while supporting mission-critical operations we encourage you to apply. Join a team dedicated to delivering reliable world-class IT support around the clock.

Qualifications :

• High School Diploma or Equivalent
• Customer Service & 1 year previous experience in a technology field preferred
• ITIL V3 Awareness training preferred
• Knowledge of basic computer operation and troubleshooting efforts required
• Must speak fluent English
• Ability to type quickly & accurately required
• Typing speed of 50 WPM preferred
• Exceptional customer service communication and phone etiquette skills
• Proficiency in use of Microsoft Office application suite required
• CompTIA A or ITIL Foundation certification preferred  
• Ability to obtain gaming license in Nevada as well as other jurisdictions where Boyd conducts business

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time