IT Operations and Endpoint Specialist

Position Available (Immediately)

Title:IT Operations and Endpoint Specialist

Reports to:Director of IT

Summary of Position:
Blach Construction is seeking a technically strong and service-oriented IT Operations & Endpoint Specialist to join our growing IT team. This role blends Tier 1/2 help desk support with endpoint management IT asset administration Microsoft 365 administration workforce onboarding/offboarding and hands-on participation in technology projects. The ideal candidate is comfortable managing daily support needs while also taking ownership of operational systems such as Microsoft Intune Zoom Rooms and business software implementations. This role will also support Blachs adoption of AI tools and emerging technologies in a practical secure and well-documented way.

Typical Duties:

• Provide Tier 1 and Tier 2 help desk support for Blach employees across office field jobsite and remote environments
• Support a Windows macOS iPad Microsoft 365 Zoom and SaaS-based business environment
• Manage incidents and service requests through Freshdesk in alignment with established SLAs escalation procedures and response standards
• Troubleshoot hardware software mobile device printer/copier network connectivity and business application issues
• Support implementation configuration and ongoing administration of Microsoft Intune for modern endpoint management
• Manage Windows PCs Macs and iPads through standardized enrollment compliance application deployment patching and lifecycle processes
• Own and maintain accurate IT asset inventory including tracking device assignments warranty status refresh cycles and available stock
• Coordinate workforce onboarding and offboarding including account setup device provisioning application access and data/access recovery
• Support Microsoft 365 and Exchange Online administration including user accounts licensing groups mailboxes and tenant settings
• Support Microsoft Entra ID/Azure Active Directory user administration group assignments and access management
• Configure support and maintain Zoom Rooms conference room technology and the company copier/printer fleet
• Support technology provisioning for remote jobsites and field teams including connectivity endpoints and collaboration tools
• Lead or coordinate IT projects and business software implementations from requirements gathering through go-live and post-launch support
• Serve as a liaison between business teams and IT to translate operational needs into practical secure and supportable technology solutions
• Support business platforms including CMiC Egnyte ManageEngine Autodesk Construction Cloud Verkada Palo Alto Networks and Zoom
• Support Blachs adoption of AI tools including Microsoft Copilot and Anthropic Claude and help users apply them responsibly and effectively
• Create and maintain SOPs runbooks knowledge base articles and process documentation for repeatable IT procedures
• Identify recurring issues and recommend process training automation or platform improvements
  

Skills/Qualifications:

• Bachelors degree in Information Technology Computer Science Business Information Systems or a related field preferred; equivalent combinations of experience and certifications will be considered
• 3 years of progressive IT support endpoint management or systems administration experience preferably in a mid-sized company environment (150500 users)
• Proven ability to balance structured project work with daily support demands in a fast-paced environment
• Hands-on experience with Windows macOS iPads mobile devices and common business peripherals and applications
• Experience with Microsoft 365 and Exchange Online administration
• Familiarity with Microsoft Intune endpoint management device compliance and application deployment practices
• Familiarity with Microsoft Entra ID/Azure Active Directory user administration groups and access management
• Experience with help desk ticketing systems IT asset management user onboarding/offboarding and SOP development
• Familiarity with SaaS administration basic networking identity management SSO and SCIM concepts
• Strong communicator with the ability to explain technical topics clearly to both technical and non-technical audiences
• Highly organized detail-oriented and capable of managing multiple priorities
• Service-minded professional and motivated by helping others succeed; strong follow-through and ownership mindset
• Prior experience in construction AEC or other project-based industries a plus
• Familiarity with AI productivity tools such as Microsoft Copilot Anthropic Claude or ChatGPT a plus
• CompTIA A Network Microsoft or ITIL v4 certifications desirable
  

Position Status:Full-time regular business hours non-exempt

Compensation:Blach Construction offers an outstanding compensation package including a highly competitive base salary an initial three weeks of paid vacation (growing to four weeks after five years of service) holidays and sick leave. Comprehensive medical dental and vision coverage 401(k) plan with company match Employee Stop Ownership Program (ESOP) long-term disability insurance cash bonuses based on performance professional development education assistance credit union membership annual wellness stipend professional affiliations and many other benefits. The company practices a progressive management style that truly values and appreciates high-quality team members and invests a tremendous amount in their growth and development.

AboutBlach Construction:
Blach has been named a Best Place to Work in the Bay Area by its employees and the Silicon Valley Business Journal and San Francisco Business Times since 2009. Blach Construction is a financially stable award-winning mid-sized general building contractor and construction manager headquartered in San Jose with operations throughout the greater Bay Area Southern California and the Central Coast region.

Blach offers an outstanding benefits package which you can read about on the company website as well as an extensive training and development program for all employees through our own Blach University. The management of the company is dedicated to maintaining a stimulating and exciting work environment where teamwork and excellence are both encouraged and supported. For more information check out the companys website at.

Contact:If you possess any of the above talents and are looking for an opportunity to join an exciting dynamic team at a growing firm please submit your resume through our website at Construction is an Equal Opportunity Employer.

Required Experience:

Manager