IT Manager

Compensation: DOE

Schedule: Monday-Friday (8am-5pm)

Hours: 40 Full Time Exempt

Location: Tigard OR

Properties: Corporate

Benefits: Medical Dental Vision Rx PTO 11 Paid Holidays Short- & Long-Term Disability and Life Insurance Employee Assistance Program. Accident/Cancer Plan Medical and Dependent Care Flex Benefit

The IT Manager leads the organizations technology operations infrastructure systems administration cybersecurity and end-user support functions. This role is responsible for ensuring technology systems are secure reliable and aligned with business objectives while providing leadership to the IT team and managing technology projects and vendor relationships. Partners closely with the Executive Vice President of People & Culture to align technology strategy infrastructure and resources with organizational goals ensuring scalable solutions that support company growth operational excellence and long-term success.

Essential Duties

IT Operations & Support

Lead and oversee internal help desk operations ensuring timely and effective support.

Manage end-user hardware software and technology resources. *

Develop and maintain IT procedures documentation and service standards.

Monitor and improve system performance reliability and user experience.

Document standard operating procedures.

Infrastructure & Systems Administration

Administer and support Windows virtual environments (vSphere ESXi) desktops and laptops. *

Manage Microsoft 365 and other cloud-based services. *

Oversee storage systems backup solutions and disaster recovery processes. *

Ensure timely software updates patching and system maintenance.

Oversee property software system operations. *

Network & Communications

Manage and troubleshoot network infrastructure including switches routers wireless networks VPNs and firewalls. *

Support and maintain VoIP and SIP communication systems.

Ensure network security availability and performance. *

Cybersecurity & Risk Management

Serve as the primary lead for IT security operations. *

Implement security controls monitoring processes and incident response procedures.

Ensure compliance with company policies and technology best practices.*

Evaluate and mitigate technology risks across systems and networks.

Project & Vendor Management

Lead technology implementations upgrades and business technology initiatives. *

Evaluate and recommend technology solutions to support organizational goals.

Manage vendor relationships contracts and on-site service providers.

Stay informed on emerging technologies and industry trends. *

Leadership & Team Development

Hire coach develop and supervise IT and software support staff. *

Manage scheduling performance management and workforce planning. *

Foster a customer-focused service-oriented IT culture.

Collaborate with department leaders to identify and implement business solutions. *

Core Competencies

Technical Expertise

Systems administration (Windows Servers)

Microsoft 365 administration

Network infrastructure and firewall management

Cloud technologies and virtualization

Backup disaster recovery and business continuity

IT security and risk management

VoIP and telecommunications systems

Leadership Competencies

Team leadership and staff development

Project management

Strategic thinking and problem solving

Decision-making and accountability

Change management

Vendor management and negotiation

Professional Competencies

Strong customer service orientation

Effective written and verbal communication

Organization and time management

Adaptability and continuous learning

Collaboration and relationship building

Ability to prioritize in a fast-paced environment

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Education

Bachelors degree in information systems Computer Science or related field preferred.

Minimum five (5) years of progressive IT experience including systems network cloud and help desk administration.

Minimum three (3) years of leadership or supervisory experience.

Equivalent combinations of education certifications and experience may be considered.

Experience managing enterprise networking and next-generation firewall technologies.

Certificates Licenses and Registrations

Microsoft 365 Certifications

CompTIA Network

CompTIA Security

Cisco Fortinet or equivalent networking/security certifications

Valid drivers license and insurance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to finger handle or feel objects tools or controls; and talk or hear. The employee is frequently required to stand reach with hands and arms; and stoop kneel crouch or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision distance vision and the ability to adjust focus.