IT Manager

Counsels mission is to multiply the worlds healthcare capacity. We believe in a future in which every person has a personalized AI-enabled doctor always in their pocket. To accomplish this were building the first fully-vertical AI-native medical group from the ground up. Weve redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter. learn more on our blog

Since our founding in 2023 we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $35M from a16z Google Ventures Pear VC and other top-tier VC firms.

Our team combines deep expertise in medicine (Harvard Mt. Sinai Mass General UCSF) and technology (MIT Google DeepMind NVIDIA Stripe Meta) and were looking for exceptional people to join us as we scale.

Join us as we build the future of AI in healthcare!

We are seeking a driven organized and experienced IT Manager to join us in defining the future of healthcare. You will own our IT environment end to end; the systems devices identity and security that keep our team equipped and our company moving fast as we scale. Youll have significant responsibility and ownership and work cross-functionally with People & Operations Security Engineering and every team that depends on reliable IT.

• Own IT systems & support: Be the go-to for employee IT support. Triage and resolve hardware software and access issues and keep day-to-day operations running smoothly.

• Run onboarding & offboarding: Provision accounts devices and access on day one and reclaim them cleanly when someone departs.

• Manage the device fleet: Handle the full device lifecycle covering procurement configuration deployment repair and retirement.

• Administer MDM: Use MDM (Jamf Kandji Intune or similar) to enforce configuration encryption patching and security across the fleet.

• Manage identity & SaaS: Own access across Google Workspace / Microsoft 365 and the SaaS stack SSO provisioning groups and role-based permissions along with licensing and spend.

• Handle networking & AV: Keep office networking (Wi-Fi switches firewall/VPN) and conference-room/AV systems reliable and troubleshoot as needed.

• Strengthen security & compliance: Own day-to-day security hygiene (MFA endpoint protection patching access reviews) and partner with our security and compliance team to support HIPAA safeguards SOC 2 and audit readiness.

• Manage vendors & budget: Own hardware software and service-vendor relationships IT purchasing and budget forecasting.

• Build for scale: Document systems processes and runbooks and design IT practices that scale as we grow.

• You are an intrinsically motivated doer who takes ownership of broad initiatives and drives them to completion navigating ambiguity with ease

• You thrive in fast-moving collaborative environments and enjoy supporting teammates across both technical and non-technical roles

• 7 years in IT systems administration or IT support with broad ownership across systems devices and security

• Hands-on MDM experience (Rippling Jamf Kandji Intune or similar)

• Strong Google Workspace and/or Microsoft 365 administration skills

• Solid foundational networking (DNS DHCP VPN Wi-Fi troubleshooting) and IT security fundamentals (MFA SSO endpoint security encryption)

• Comfort owning device lifecycle management and procurement

• Bonus: experience in a regulated environment (HIPAA SOC 2 ISO 27001 or HITRUST) scripting/automation (Bash PowerShell Python) or a dedicated identity provider (Google Entra ID)

NYC - hybrid Boston - hybrid

• Impact: Be at the forefront and contribute to groundbreaking AI-driven healthcare experiences directly interface with execs at the worlds leading tech & healthcare orgs

• Growth: Significant opportunities for broad ownership and professional development within our rapidly scaling startup

• Compensation: Competitive salary equity

• Benefits: Comprehensive healthcare vision dental 401K Unlimited PTO Parental Leave

• Patients come first.
  We are clinicians 1st technologists 2nd. We act with patient trust/safety at the center of every decision.

• Innovate with optimism.
  We are optimistic as we build the future of care delivery from first principles. Challenge the status quo when needed no sacred cows.

• Right answer wins.
  Debate openly and pick the strongest path. We optimize for the company not functions. We win and lose as a team.

• Simplicity over complexity.
  We choose clear elegant solutions and avoid adding complexity that does not serve patients or the team.

• Do fewer things well.
  We focus and hold ourselves to the highest bar and pursue excellence in those areas.

#LI-PINJOB

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Required Experience:

Manager