IT Manager

Key Responsibilities

Leadership

Provides support and direction for IT systems Support Specialist by ensuring tickets are addressed timely and SLA are met.

Serve as the primary liaison between hospital departments remote clinic departments management company the health system and executive leadership.

Lead the design implementation and optimization of workflows within the EMR system.

Evaluate IT workflows and recommend system enhancements to improve efficiency safety and documentation quality.

Partners with nursing physicians ancillary services and operational leaders to ensure technology supports clinical practice.

Ensure compliance with regulatory standards including CMS Joint Commission SOX and applicable state requirements.

Project Management

Liaisons with management company to ensure alignment with corporate projects and initiatives.

Liaisons with health systems to ensure alignment with EMR system projects and initiatives.

Lead and manage clinical technology and informatics projects from planning through implementation and post-go-live optimization.

Develop project plans timelines budgets and resource allocations for informatics initiatives.

Coordinate multidisciplinary teams including clinical leaders IT analysts vendors and operational staff.

Track project milestones risks and deliverables and communicate progress to executive leadership.

Facilitate change management strategies to ensure successful adoption of new technology and reporting tools.

System Optimization & Workflow Improvement

Identify opportunities to improve documentation efficiency and IT decision support.

Monitor system usage and performance metrics to ensure effective utilization of systems.

Collaborate with clinical teams to integrate evidence-based practices into the EHR.

Lead initiatives to improve clinical documentation order sets and clinical decision support alerts.

Reporting Analytics and Dashboard Development

Lead the development design and maintenance of clinical and operational dashboards that support performance monitoring and decision-making.

Utilize reporting platforms and analytics tools associated with EMR including tools such as EMR reporting modules data warehouses and business intelligence platforms.

Develop automated reports and dashboards for leadership that track key operational and clinical metrics.

Partner with clinical operational and quality leaders to define data requirements and performance indicators.

Translate clinical and operational needs into meaningful data visualization and reporting structures.

Ensure accuracy integrity and consistency of data used in reports and dashboards.

Support regulatory quality and accreditation reporting requirements through development of standardized reporting tools.

In collaboration with the management company and health system performs periodic security risk assessments/testing (i.e. vulnerability and penetration testing) and conducts related ongoing compliance monitoring activities in coordination with Security Consultants

Assist in the development of executive-level dashboards used by leadership teams to monitor performance patient outcomes and operational efficiency.

Collaborate with analytics and IT teams to improve data extraction reporting automation and performance monitoring.

Training & Clinical Support

In collaboration with hospital leadership supports clinical informatics education and ongoing training programs for clinical staff.

In collaboration with hospital leadership supports onboarding and competency validation related to the electronic health record and reporting tools.

Provide subject matter expertise and guidance to EMR super users and department champions.

Develop educational materials workflow guides and system best practices.

Data Quality and Performance Improvement

Supports clinical departments with quality analytics and operational teams to ensure accurate data capture and reporting.

Support performance improvement initiatives by developing reports and dashboards that track key metrics such as quality outcomes patient throughput and documentation compliance.

Supports clinical and regulatory departments with regulatory reporting and performance improvement initiatives across the organization.

Leadership Responsibilities

Provide leadership and oversight for IT Support Specialist

Strengthens collaboration and communication between the management company and health system.

Promote collaboration between IT and local clinical teams.

Support organizational strategic initiatives related to digital health clinical technology and data analytics.

Able to influence cross-functional groups towards a unified direction.

Foster a culture of continuous improvement innovation and user engagement.

Qualifications

Education

Bachelors degree in Nursing Healthcare Informatics Health Information Management Data Analytics or related field required.

Masters degree in Nursing Healthcare Informatics Healthcare Administration Data Analytics or related field preferred.

Licensure / Certification

Current RN license preferred (if clinically focused).

Informatics certification preferred such as:

o ANCC Informatics Nursing Certification (RN-BC)

o Certified Professional in Healthcare Information & Management Systems (CPHIMS)

Experience

5 years of clinical experience in a hospital or healthcare setting.

3 years of experience with Epic or other enterprise EHR systems.

Demonstrated leadership and management experience.

Experience developing or managing reporting dashboards and clinical data analytics tools.

Demonstrated experience managing clinical technology or IT projects

Experience working with business intelligence and reporting platforms (e.g. Epic reporting tools SQL-based systems or enterprise analytics dashboards).

Key Competencies

Critical Thinking

Able to function and act with a high level of autonomy

Project management and implementation

IT workflow analysis

EHR optimization

Data analytics and dashboard development

Healthcare performance reporting

Change management

Regulatory compliance

Stakeholder engagement

Strong communication skills

Leadership and team development

Required Experience:

Manager