IT Manager (IT Operation Manager)

Do you enjoy being a self-driven system and support manager love what you do and want to make a difference

Come join us. At TRSL we give back to our states teachers by providing retirement security and excellent service. Join our dynamic and innovative system and user support team as their new manager where youll have the opportunity to lead a talented and enthusiastic group of professionals who are passionate about delivering cutting-edge solutions. As a key and an experienced manager of our IT team youll be responsible for overseeing the technical aspects of our infrastructure and application systems providing top-notch user support and collaborating with cross-functional teams to drive business growth.

Why work for TRSL

• Service All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our states teachers by providing retirement security and excellent service.
• Culture We value and support employees through open communication professional development recognition and by creating a sense of community.
• Growth TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.
• Benefits TRSL offers a generous benefits package including: a defined benefit pension plan health insurance that is also available post retirement at least 10 paid holidays sick and annual leave that rolls over from year to year paid or time off accrued for hours worked over 40 per week a deferred compensation plan a flexible benefits plan alternate work schedules etc.
• Location TRSL is conveniently located near the I-10 / I-12 split on Essen Lane away from the congestion of downtown Baton Rouge.

Seven years of experience in information technology; OR

Six years of full-time work experience in any field plus five years of experience in information technology; OR

An associates degree in information technology plus five years of experience in information technology; OR

A bachelors degree plus five years of experience in information technology; OR

A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field plus four years of experience in information technology; OR

A masters degree plus four years of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

This newly created IT Manager position will serve as the IT Manager in the System and Support section of the IT Department. This position is responsible for the operational leadership strategic planning and continuous improvement of the organizations Helpdesk Support Team and Data Center Operations. This role ensures the stability security and efficient of end-user support services and core infrastructure systems.

• Management Skills Strong ability to organize and direct oneself and effectively supervise others. Conduct regular performance reviews to assess team member performance and provide recommendations for improvement. Strong ability to influence and manage technical teams and have them perform their jobs effectively and have them take responsibility for making decisions within their own areas.
• Project Management Skills Strong ability to manage complex development projects using appropriate project tools to outline risk activities assigned resources and deadline dates taking into account dependencies and resource availability.
• Infrastructure Strategy Strong vision and ability to develop and execute a strategic plan that aligns with the TRSLs goals and objectives.
• Data Center Operations - Proven ability to understand and support data center operations including monitoring maintenance and troubleshooting. Ability to determine how a system should work and how changes in conditions operations and the environment will affect outcomes.
• Network and Server Management - Proven ability to manage and support network and server infrastructure including configuring monitoring and troubleshooting.
• Customer Service Skills -Proven ability to provide exceptional customer service including responding to customer inquiries resolving issues and escalating concerns when necessary.
• Help Desk Software -Proven ability to use help desk software including ticketing systems to manage and resolve customer issues.
• Team Builder Ability to encourage and lead by example System and user support teams to collaboratively and successfully work towards given goals and deadlines.
• Coaching and Development Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Ability to identify necessary technical and personal skills that need to be built across the technical teams ability to identify relevant courses and make these available where possible to the relevant staff.
• Technical Aptitude Ability to comprehend complex technical topics and specialized information. Ability to share this knowledge with own staff with other IT staff and with Agency staff at the appropriate level as and when necessary.
• Creative Foster a culture of innovation continuous learning and professional growth within the team.
• Communication Oral & Written Ability to communicate effectively with others using the spoken word in meetings and in writing clearly and concisely.

TRSL will consider candidates eligible for full-time work/practical training in Curricular Practical Training (CPT) or Optional Practical Training (OPT) student status.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e. relevant detailed experience/education).Resumes will notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Additional TRSL Job Postings can be found HERE.

All prospective new hires will be subject to employment eligibility verification via the federal governments E-Verify system.

TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer TRSL is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any non-merit factor.

TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.