IT Manager II
Job Location:
Columbus, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title:
IT Manager IILocation:
OH - ColumbusWhat youll do:
The IT Manager II Monitoring & Tools is responsible for leading the enterprise Monitoring Observability and Tools engineering team. This role ensures the availability performance and reliability of critical infrastructure applications and cloud services through effective monitoring strategies platform governance and operational excellence.The position provides leadership over enterprise monitoring platforms including application performance monitoring (APM) infrastructure monitoring logging and alerting solutions. The role drives standardization of observability practices and partners with Infrastructure Cloud Security and Application teams to deliver scalable compliant and high-performing solutions.
This role is critical for enabling proactive issue detection reducing incidents and driving continuous improvement across enterprise services.
Lead and manage the Monitoring & Tools engineering team including observability logging and alerting platforms
Define team priorities aligned with Infrastructure & Operations strategy SLAs and reliability objectives
Provide coaching performance management and career development for engineering staff
Drive cross-functional collaboration across Infrastructure Network Security Cloud and Application teams
Own and manage enterprise monitoring platforms including APM infrastructure monitoring and log management tools
Ensure monitoring coverage across applications infrastructure cloud middleware and network services
Establish and enforce standards for alerting dashboards metrics and reporting
Ensure monitoring coverage for critical systems to support availability and performance objectives
Lead proactive incident detection and resolution reducing MTTR and service disruptions
Oversee root cause analysis and implementation of corrective actions
Support 24x7 operational readiness including incident response processes
Define and execute monitoring and observability strategy including roadmap development
Identify opportunities for automation tool consolidation and platform optimization
Drive adoption of modern observability practices (metrics logs traces synthetic monitoring)
Evaluate and recommend tools and capabilities to improve reliability and performance
Ensure monitoring solutions align with enterprise security policies audit requirements and regulatory standards
Partner with Risk Security and Audit teams to support compliance controls and reporting
Maintain documentation standards and operational runbooks
Serve as a primary point of contact for Monitoring & Tools services across business units
Manage intake prioritization and delivery of monitoring-related requests
Provide reporting and insights on system health performance and operational KPIs
What youll need:
Bachelors degree in computer science Information Technology Engineering or equivalent experience
7 years of experience in Monitoring Observability Infrastructure Engineering or related disciplines
3 years of leadership or team management experience
Hands-on experience with enterprise monitoring platforms (APM infrastructure monitoring logging alerting tools)
Experience supporting cloud and hybrid environments (Azure AWS)
Strong understanding of application infrastructure and network performance concepts
Experience with incident management root cause analysis and operational support
Preferred Qualifications
Experience in financial services or other regulated environments
Experience with tools such as Datadog Splunk Dynatrace AppDynamics or similar platforms
Knowledge of SRE and observability practices
Familiarity with automation and integration approaches including APIs and infrastructure-as-code workflows
Experience establishing enterprise standards governance and best practices
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank Member FDIC is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide Western Alliance Bank includes six legacy bank brands Alliance Association Bank Alliance Bank of Arizona Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank that remain part of the companys heritage as well as AmeriHome Mortgage a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Manager
