IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations support services systems maintenance infrastructure performance and end-user technology support.

This role is responsible for managing the IT help desk maintaining systems and documentation supporting users across departments and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience leadership ability and a practical understanding of healthcare technology environments.

Key Responsibilities

• Manage IT help desk operations and support ticketing system
• Oversee hardware software systems and user-support processes
• Support network infrastructure and endpoint performance
• Troubleshoot technical issues across departments
• Maintain IT documentation system logs and support procedures
• Coordinate with vendors for system updates support and technology services
• Track IT performance metrics service levels and recurring support issues
• Improve user experience through timely professional technical support
• Identify opportunities to streamline IT workflows and reduce manual workload
• Maintain confidentiality and comply with healthcare privacy and security standards
• Perform additional IT-related duties as assigned

AI & Automation Responsibilities

• Implement or support AI-powered help desk and ticket-routing systems
• Automate repetitive IT support tasks where appropriate
• Use AI tools for diagnostics documentation reporting and system monitoring
• Continuously evaluate opportunities to improve IT efficiency through automation
• Support responsible use of AI tools in alignment with privacy security and organizational policies

Qualifications

• 2 years of IT support systems administration or related technical experience
• Experience managing help desk or technical support environments
• Knowledge of networking systems administration endpoint support and troubleshooting
• Experience using AI tools for IT troubleshooting ticket routing documentation or workflow automation
• Ability to automate repetitive IT support processes
• Strong documentation organization and communication skills
• Ability to work effectively in a fast-paced on-site healthcare environment
• Associate or bachelors degree in Information Technology Computer Science or related field preferred
• HIPAA training/certification required