IT Lifecycle Team Lead
Job Location:
Chicago, IL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
TYLin is a globally recognized full-service infrastructure consulting firm committed to providing innovative cost-effective constructible designs for the global infrastructure market. With over 3000 employees throughout the Americas Asia and Europe the firm provides support on projects of varying size and complexity. Together we enhance conventional designs with smarter more resilient systems. We provide people with better mobility. We steward precious resources by finding more sustainable solutions.
Reporting to the Sr. Manager IT Service Delivery the IT Lifecycle Team Lead is responsible for leading and mentoring a team of IT Support Analysts while providing advanced technical support and operational oversight. This role combines hands-on technical expertise with people leadership ensuring exceptional service delivery process consistency and continuous improvement across the Service Desk environment.
The successful candidate will bring strong technical knowledge a passion for developing people and the ability to drive service excellence in a geographically dispersed support environment.
Success Profile
The ideal candidate is a hands-on team lead with a strong ownership mindset disciplined follow-through and the ability to drive operational work to completion without constant direction. This person is comfortable leading a small team setting daily priorities holding people accountable and escalating clearly when decisions or support are needed.
This role requires someone who can manage both the work and the communication around the work. The successful candidate will proactivelyidentifyrisks summarize status for leadership remove blockers and ensure lifecycle activities continue moving forward across support teams vendors and business stakeholders.
Key success behaviours include:
- Strong bias toward action and practical problem-solving.
- Proven ability to drive completion of operational tasks across multiple stakeholders.
- High attention to detail in asset tracking lifecycle status and CMDB accuracy.
- Comfortable managing up through clear status reporting risk identification and recommended next steps.
- Able to lead up to threeLifecycle Support Analyststhrough prioritization coaching workload management and quality review.
- Persistent organized and comfortable holding others accountable in a professional manner.
- Calm under pressure and effective in ambiguous or fast-moving environments.
Within the first six months the successful candidate will haveestablishedclear lifecycle reporting improved visibility into aged assets reduced the backlog of overdue refresh or recovery actions improved CMDB accuracy and built a reliable operating rhythm for the lifecycle support team.
Key Responsibilities:
- Lead coach and mentor a team ofLife CycleSupport Analysts fostering a collaborative and high-performing support culture.
- Provideday-to-day guidance workload management and escalation support to ensuretimelyresolution of incidents and service requests.
- Serve as the primary escalation point for complex technical issues that require advanced troubleshooting and coordination across IT teams.
- Ensureadherence to IT service management processes standards and best practices.
- Overseemultinational wideIT asset inventory and ensureaccuratetracking of hardware and equipmentdeploymentand recovery of assetswith commitment to CMDB accuracy
- Coordinate hardware procurementstock managementand replacement activities(break fix and lifecycle)includingbudgeting and forecasting
- Assistwith vendor coordinationsupport engagements and integrations
- Collaborate with Infrastructure SecurityService DeliveryApplicationssupport and other IT teams to resolve cross-functional issues.
- Act as an on-site support resourceassistingusers with hardware setup and providing smart hands support tolocal production staff.
- Maintain and publish lifecycle operational reporting including asset age refresh backlog recovery progress disposal status CMDB accuracy and risks requiring leadership attention.
- Manage lifecycle exceptions by documenting business justification approval status risk target retirement date andfollow-up actions.
Qualifications
- Bachelors degree in Information Technology Computer Science or a related field preferred;orequivalent experience
- Minimum 7 years of progressive IT supportexperience in a structured Service Desk or Help Desk environment supporting medium-to-large organizations.
- Minimum 2 years of experience leading supervising or formally coordinating technical support or lifecycle teams including task assignment coaching escalation management and delivery accountability.
- Strong verbal and written communication skills with the ability to effectively communicate with both technical and non-technical stakeholders.
- Demonstrated ability to prioritize work manage competing demands and lead teams in a fast-paced environment.
- Strong problem-solving skills customer service mindset and commitment to service excellence.
- Experience working in a large multi-disciplinary engineering environmentis a majorplus.
Technical Qualifications
- Advanced knowledge of Windows troubleshooting and endpoint support.
- Experience with the Microsoft 365
- Experience withautomatedsoftware deliveryand batch deployments.
- Experience with ticketing systemsITIL and CMDB hygiene
- Experiencepurchasingand negotiation in CRM/ERP environments
- Experience withhardware troubleshooting that includes laptops docking stations and peripherals.
- Experience with supporting design software such as AutoCAD BIM Bentleyproducts is amajorplus.
Additional Information
- Monday to Friday 8:00 AM 5:00 PM.
- Hybrid work arrangement with a minimum of 3 days per week in the office.
TYLin is committed to pay equity.As part of that commitment we haveprovidedthe base compensation range of$96000- $144000 annually for this position and local market.We recognize that each candidate brings a unique set of skills experienceeducationand competencies to the table that will be reflected in our offer.TYLin is proud to offer exciting career development opportunities.
TYLin offers a comprehensive total rewards package. Our benefits may include extensive medical disability and life insurance coverage continuing education benefits paid time off employee assistance program and a retirement savings plan with company matching contributions.
We encourage all candidates to explore our total rewards offering.
Collaboration mission-driven focus discipline and leadership skills developed through military service benefit us all. Whether you are a Veteran Guardsman or Reservist a Military Spouse or you are planning to transition to civilian life in the near future we welcome and value your application.
TYLin is an equal opportunity employer and we prohibit discrimination and harassment of any type as protected by federal provincial state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all company and its employees are required to comply with all local health authority legal or lawful client requirements.
