IT LeadManager, Legal Environment Preferred, Hybrid

IT Lead/Manager Legal Environment Preferred Hybrid in Chicago IL

We are seeking a hands-on IT Lead/Manager to support and enhance the technology environment at a growing law firm with 80 employees.  This role is ideal for someone who understands that in a legal setting technology is mission-critical downtime impacts client service deadlines and case outcomes.  You will serve as a trusted partner to attorneys paralegals and operations leadership ensuring systems are reliable secure and optimized for legal workflows.  You will balance day-to-day IT execution with continuous improvement helping the firm operate efficiently while maintaining strict confidentiality and security standards.  This is a Hybrid position in Chicago IL with some onsite required.

IT Lead/Manager Responsibilities:

- Ensure uptime and reliability of core systems supporting legal operations (network file access VPN printing devices).

- Provide responsive white-glove IT support to attorneys and staff in a fast-paced deadline-driven environment.

- Troubleshoot and resolve issues quickly minimizing disruption to billable work and court deadlines.

- Liaise relationships with external IT and security vendors ensuring service quality and accountability.

- Support and improve document management file access and collaboration workflows critical to legal teams.

- Deploy and manage user technology (laptops mobile devices applications) for onboarding and ongoing use.

- Evaluate test and implement new tools that improve legal productivity and efficiency.

- Support cybersecurity and compliance efforts including SOC 2 and client-driven security assessments.

- Help develop and maintain IT policies and procedures aligned with confidentiality data protection and ethical obligations.

- Lead and mentor IT staff while coordinating internal and external support resources.

Qualifications :

IT Lead/Manager Qualifications:

- Bachelors degree in IT Computer Science or related field (or equivalent experience).

- 4 years of hands-on IT experience in a professional environment.

- Experience supporting multi-user environments and end-user computing.

- Prior leadership or supervisory experience required.

- Experience supporting IT in a professional services or legal environment (law firm experience strongly preferred).

- Strong understanding of networking and secure remote access (VPN MFA file sharing).

- Ability to operate in a high-pressure deadline-driven environment where responsiveness matters.

- Proven ability to communicate clearly with non-technical professionals including attorneys.

- Experience managing vendors and third-party IT providers.

- Strong troubleshooting skills across Windows Mac and common office platforms.

- High level of professionalism discretion and commitment to confidentiality.

- A proactive mindsetanticipating issues before they impact legal work.

- Experience with legal technologies (e.g. document management systems etc.) is a plus.

- Familiarity with security and compliance frameworks (SOC 2 client security questionnaires) is a plus.

- Certifications such as CompTIA Network Cisco (CCNA) or similar is a plus.

- Experience supporting multi-user environments and end-user computing is a plus.

- Proven ability to work successfully with limited supervision.

- Graphic Design skills are a plus.

Benefits include medical insurance retirement plan PTO etc.

Keywords:  Chicago IL Jobs IT Lead/Manager Cisco Certified Network Administrator CCNA Cisco CompTIA File Sharing Graphic Design Law Firm Mac MFA Multi-factor Authentication Network Network Networking Office 365 SOC 2 VPN Windows Hybrid Onsite Work From Home Remote Chicago Recruiters IT Jobs Chicago Recruiting

Looking to hire an IT Lead/Manager in Chicago IL or in other cities  Our IT recruiting agencies and staffing companies can help.

We help companies that are looking to hire IT Leads/Managers for jobs Chicago Illinois and in other cities too.  Please contact our IT recruiting agencies and IT staffing companies today!

Additional Information :

Please check out all of our jobs at .

Remote Work :

No

Employment Type :

Full-time