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IT Lead Consultant | Infrastructure-Contact Center | IVR Concepts
Job Location:
Job Location:
Charlotte, NC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Revised JD
Do you have a preferred interview schedule: Flexible
Would you require the candidates to meet you for an in-person interview: No
Is Skype/WebEx interview OK: Yes
Work Location with ZIP: Charlotte NC 28273
Is remote work an option: No
If remote work please indicate how many days are required to be in the office and remote: NA
Chance to be perm: Yes
Performance Expectations:
Technical Hiring Criteria (Must Haves)
Sr. / Lead Software Developer
Responsibilities:
Lead the design development and deployment of Java-based applications using Spring and Spring Boot.
Utilize Kubernetes (K8S) for container orchestration and management.
Implement monitoring and performance optimization using AppDynamics (ApPD) and Datadog.
Ensure applications are scalable and reliable to meet the demands of large-scale customer operations.
Collaborate with cross-functional teams to deliver high-quality software solutions.
Provide technical leadership and mentorship to junior developers.
Support and enhance existing applications ensuring they meet business requirements.
Integrate and maintain Interactive Voice Response (IVR) systems as needed.
Requirements:
Proven experience as a Lead Java Developer or similar role.
Strong expertise in Java Spring and Spring Boot.
Experience with Kubernetes (K8S) for container orchestration.
Proficiency in using AppDynamics (ApPD) and Datadog for monitoring and performance optimization.
Demonstrated ability to develop and deploy applications at scale.
Strong problem-solving skills and ability to work in a fast-paced environment.
Excellent communication and teamwork skills.
Experience with customer operations and support applications.
IVR experience is a plus.
Preferred Qualifications:
Advanced degree in Computer Science Engineering or related field.
Familiarity with CI/CD pipelines and DevOps practices.
Knowledge of microservices architecture.
Publications or contributions to the software development community. Project Code :SDIT Customer Experience Tech Offshoring
Do you have a preferred interview schedule: Flexible
Would you require the candidates to meet you for an in-person interview: No
Is Skype/WebEx interview OK: Yes
Work Location with ZIP: Charlotte NC 28273
Is remote work an option: No
If remote work please indicate how many days are required to be in the office and remote: NA
Chance to be perm: Yes
Performance Expectations:
Technical Hiring Criteria (Must Haves)
Sr. / Lead Software Developer
Responsibilities:
Lead the design development and deployment of Java-based applications using Spring and Spring Boot.
Utilize Kubernetes (K8S) for container orchestration and management.
Implement monitoring and performance optimization using AppDynamics (ApPD) and Datadog.
Ensure applications are scalable and reliable to meet the demands of large-scale customer operations.
Collaborate with cross-functional teams to deliver high-quality software solutions.
Provide technical leadership and mentorship to junior developers.
Support and enhance existing applications ensuring they meet business requirements.
Integrate and maintain Interactive Voice Response (IVR) systems as needed.
Requirements:
Proven experience as a Lead Java Developer or similar role.
Strong expertise in Java Spring and Spring Boot.
Experience with Kubernetes (K8S) for container orchestration.
Proficiency in using AppDynamics (ApPD) and Datadog for monitoring and performance optimization.
Demonstrated ability to develop and deploy applications at scale.
Strong problem-solving skills and ability to work in a fast-paced environment.
Excellent communication and teamwork skills.
Experience with customer operations and support applications.
IVR experience is a plus.
Preferred Qualifications:
Advanced degree in Computer Science Engineering or related field.
Familiarity with CI/CD pipelines and DevOps practices.
Knowledge of microservices architecture.
Publications or contributions to the software development community. Project Code :SDIT Customer Experience Tech Offshoring
