Enter a job title or keyword
IT Lead Consultant | Communication | IVRCCT
Job Location:
Job Location:
Charlotte, NC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
POC: Raju
Job Details:
Job title: Lead Consultant Communication IVR/CCT
Work Location with Zip code: Charlotte NC 28209
Duration of the project: 6 Months
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months and then expect the candidate to work from the office OR 100% Remote: Hybrid (Infosys)
Is this a 100% remote role NO Hybrid (Infosys)
Vendor rate range: $75/hr
Minimum years of experience required: 6 Years
Would you require the candidates to meet you for an in-person interview: Video/Virtual Interview
Education Qualification required: BE
Must Have Skills
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Nice to have skills
Amazon Connect LEX
Python Lambda Integrations
Detailed Job Description:
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Design build and support Contact Center solutions with a strong focus on cloud based customer experience platforms.
Collaborate with cross functional teams to deliver scalable secure and high performing contact center solutions.
Experience in managing change across large contact center environments.
Minimum years of experience: 6 years
Education: Bachelors or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Understand client requirements
FE model building of aircraft structure
Prepare Margin summaries SCN SRM Project Code :ADT for ENGNE at INFCITYPRK6
Job Details:
Job title: Lead Consultant Communication IVR/CCT
Work Location with Zip code: Charlotte NC 28209
Duration of the project: 6 Months
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months and then expect the candidate to work from the office OR 100% Remote: Hybrid (Infosys)
Is this a 100% remote role NO Hybrid (Infosys)
Vendor rate range: $75/hr
Minimum years of experience required: 6 Years
Would you require the candidates to meet you for an in-person interview: Video/Virtual Interview
Education Qualification required: BE
Must Have Skills
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Nice to have skills
Amazon Connect LEX
Python Lambda Integrations
Detailed Job Description:
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Design build and support Contact Center solutions with a strong focus on cloud based customer experience platforms.
Collaborate with cross functional teams to deliver scalable secure and high performing contact center solutions.
Experience in managing change across large contact center environments.
Minimum years of experience: 6 years
Education: Bachelors or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Understand client requirements
FE model building of aircraft structure
Prepare Margin summaries SCN SRM Project Code :ADT for ENGNE at INFCITYPRK6
