IT Infrastructure Specialist

Hi

IT Infrastructure Specialist / Sr Specialist/ Sr. Engineer

Location Charlotte NC (Onsite)

C2C

Any visa is fine.

Long term contract

Roles & Responsibilities

1. End-User Computing (EUC) Support

• Provide onsite L1 L2 support for laptops desktops printers scanners and peripherals
• Install configure and troubleshoot Windows/Mac OS
• Manage software installations updates and license usage
• Troubleshoot Outlook Office 365 VPN Teams and productivity apps
• Assist new employees with IT onboarding (devices accounts access)

2. Network Support (Onsite Infrastructure)

• Monitor and troubleshoot LAN/WAN connectivity issues
• Support Wi-Fi access points switches routers (basic L1 checks)
• Coordinate with central network team for configuration or escalations
• Ensure uptime for office network ISP lines and redundant connections
• Monitor patch panels cabling and structured cabling layout

3. Server Room / Data Center (Local Office) Management

• Monitor health of local servers (if applicable-AD file servers AV servers print servers etc.)
• Manage backup devices UPS systems and power/network racks
• Perform regular room hygiene: temperature physical security cable management
• Coordinate vendor visits for hardware maintenance

4. IT Asset Management

• Maintain inventory of laptops desktops monitors headsets and network hardware
• Track issuance & return of devices
• Handle hardware upgrades warranty claims and AMC coordination
• Maintain stock of spare devices and accessories

5. Security & Compliance

• Ensure compliance with IT security policies at the office location
• Support vulnerability patching antivirus updates and encryption policies
• Monitor access control for server rooms IT equipment
• Conduct periodic audits (asset audit license audit access audit)

6. Collaboration & Communication Systems Support

• Support meeting room systems: video conferencing projectors Teams Rooms microphones conference speakers
• Maintain telephony systems (VoIP phones softphones)
• Ensure availability and performance during high-importance meetings

7. Incident & Request Management

• Log and track issues in ITSM tools (ServiceNow Jira Remedy etc.)
• Prioritize and resolve tickets within SLA
• Provide detailed root-cause analysis for recurring issues
• Close-the-loop with users on status and resolution

8. Vendor & Partner Coordination

• Coordinate with OEM/vendor engineers for repairs upgrades and installations
• Manage service providers for leased lines Wi-Fi printers and AMC
• Validate completion of vendor tasks and documentation

9. Office Infrastructure Projects

• Support office expansion relocations and new floor deployments
• Assist with installation of new network hardware cabling Wi-Fi and security systems
• Participate in IT infrastructure upgrades or modernization initiatives

10. Documentation & Reporting

• Maintain documentation: network diagrams device inventory configurations
• Prepare monthly reports (tickets uptime asset usage incident trends)
• Document SOPs and knowledge articles for common issues

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.