IT Infrastructure Manager

WHO WE ARE

Johnson Health Tech is one of the worlds largest and fastest-growing fitness equipment manufacturers delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands we serve customers in more than 60 countries worldwide.

MISSION STATEMENT

To delight and excite our customers through truly innovative products unsurpassed quality and best-in-class customer experience provided by a world-class organization.

POSITION OVERVIEW

Under the direction of the Senior Director of IT the Manager IT Infrastructure & Operations leads the infrastructure cloud network and voice functions of IT Operations. This role is responsible for the reliability security scalability and cost-effective delivery of enterprise technology services while providing leadership to technical teams managing cloud licensing and AI platforms and ensuring effective support for business-critical systems across all company locations. This is a supervisory position.

RESPONSIBILITIES

Infrastructure & Cloud Operations:

Lead the design implementation support and lifecycle management of enterprise infrastructure cloud services networks telecommunications and collaboration platforms.

Ensure the reliability availability security scalability performance and recoverability of technology services across all company locations.

Develop infrastructure standards roadmaps documentation and support models aligned with business and cybersecurity requirements.

Drive automaton standardization modernization and cost optimization initiatives.

Cloud Licensing AI & Asset Management:

Manage enterprise software licensing and subscriptions including Microsoft 365 Jira Smartsheet AI platforms and other SaaS solutions.

Administer enterprise AI solutions and establish governance practices related to licensing access management security and responsible use.

Oversee license administration renewals compliance budgeting reporting and cost optimization activities.

Service Delivery Security & Business Continuity:

Serve as the escalation point for major infrastructure cloud network and voice incidents.

Ensure compliance with established incident problem change access and disaster recovery standards.

Monitor service performance and implement improvements that enhance system reliability operational efficiency and user experience.

Maintain business continuity and disaster recovery capabilities for critical systems.

Strategy Projects & Vendor Management:

Develop and execute infrastructure roadmaps technology initiatives upgrades migrations and system improvement projects.

Manage relationships with vendors service providers and technology partners including contracts service levels licensing and performance expectations.

Collaborate with business leaders and IT stakeholders to identify technology needs and deliver effective solutions.

Maintain accurate technical documentation system inventories standards and operational procedures.

Management:

Lead and develop Infrastructure Cloud Network and Voice teams by establishing priorities performance expectations and operational standards

Manage and develop critical positions and teams supporting Cisco Meraki Ubiquiti UniFi Five9 and Nextiva.

Coach mentor and develop team members while fostering a culture of accountability.

Manage staffing performance management training workload planning and resource allocation

Establish on-call schedules and ensure appropriate coverage for critical business systems.

Foster a collaborative accountable service-oriented and continuous-improvement culture.

Perform all standard management responsibilities including hiring performance evaluations terminations disciplinary actions documentation employee development and timecard approvals.

Marginal Job Functions:

Other projects as needed.

Education:

Bachelors degree in Computer Science Information Technology Management Information Systems or a related field or an equivalent combination of education and experience.

Experience:

5 years of progressively responsible experience in infrastructure cloud network voice systems engineering or IT operations.

3 years of people leadership managing technical teams large group workloads multiple business priorities and employee development.

Experience supporting multi-site enterprise environments and leading infrastructure projects upgrades migrations and operational improvements.

Experience supporting and maintaining business-critical systems including participation in on-call and after-hours support activities.

Technical Experience:

Working knowledge of Microsoft infrastructure and cloud services including Windows Server Active Directory Microsoft 365 Entra ID Azure virtualization storage backup and disaster recovery.

Working knowledge of enterprise networking including LAN WAN wireless firewalls VPN routing switching internet connectivity monitoring redundancy and performance management.

Experience overseeing Cisco Meraki and Ubiquiti UniFi network environments.

Experience overseeing enterprise voice and contact center platforms including Five9 and Nextiva call routing IVR ACD SIP/VoIP number management carrier services and service performance.

Knowledge of cybersecurity identity access patching vulnerability remediation change management problem management and operational controls.

Experience administering Jira (or a comparable Agile work-management platform) and applying Agile methodologies to plan prioritize and manage team workload.

Experience managing cloud software licensing and subscriptions (e.g. Microsoft 365 Jira Smartsheet and other SaaS platforms) including entitlement tracking assignment renewals and cost optimization.

Familiarity with enterprise AI tools and their administration (e.g. Microsoft 365 Copilot) including licensing access controls and responsible-use considerations

Other Requirements:

Strong leadership communication vendor management analytical and decision-making skills.

Ability to travel as needed and participate in on-call rotation.

Ability to plan and perform maintenance upgrades and cutover activities during approved after-hours windows to minimize business impact.

Relevant Microsoft Cisco Meraki cloud ITIL or project management certifications are preferred.

Travel Requirements:

A valid drivers license is required for domestic travel

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position will require working on-site. The employee must be able to maintain concentration in a variety of work environments and sustain attention to detail while managing multiple priorities. The position requires the ability to reason analyze information and make sound decisions promptly. The employee must also be capable of working both independently and collaboratively and of interacting professionally with colleagues leadership and external partners. While performing the duties of this job the employee is regularly required to sit for extended periods use hands and fingers to operate a computer keyboard mouse phone and other standard office equipment. Will be required to communicate both verbally and in writing view a computer monitor and perform tasks requiring close vision with the ability to adjust focus. The employee is occasionally required to stand walk reach bend stoop kneel or crouch to access files supplies or other office equipment. The employee must occasionally lift carry push or pull materials weighing up to 20 pounds. Repetitive hand wrist and finger motion is required for keyboarding and other clerical tasks.

BENEFITS & PERKS

Medical dental and vision insurance

Company-paid life insurance and AD&D coverage

401(k) retirement savings plan

Paid time off (PTO)

FSA and HSA options

Employee product discounts wellness resources and employee assistance programs

Equal Opportunity Employer including Protected Veterans and Individuals with Disabilities.