IT Infrastructure Analyst 2

At TOPS Products we manufacture and distribute organizational products that help simplify your life. Our trusted products continue a long history of helping people stay organized productive and innovative. As the North American leader in Office products and organizational solutions TOPS Products operates with safety and integrity at the center of everything we our IT Infrastructure team as a Infrastructure Analyst 2 and play a key role in owning supporting securing and improving Microsoft cloud infrastructure and productivity platforms across TOPS Products manufacturing distribution creative and administrative teams. This role administers and configures Microsoft Azure Microsoft 365 Teams Defender Exchange Online SharePoint Online Entra ID and related cloud services while driving practical automation that improves IT efficiency consistency reporting and operational will serve as a technical administrator and lead automation efforts using a balanced mix of AI-enabled and traditional tools to improve operational speed accuracy and consistency. The role requires comfort working with Global Administrator-level privileges across tenant-wide identity security licensing service health auditability and change control. You will also identify repeatable administrative work that can be standardized scripted or automated to strengthen IT support and accelerate business To: Manager IT InfrastructureWhat Youll Do:Own and Improve Microsoft Cloud and Infrastructure ServicesServe as an administrator across Azure and Microsoft 365 including Entra ID Exchange Online SharePoint Online OneDrive Teams Defender Purview and related admin centers. Configure tenant-wide settings with a focus on secure access least privilege role-based administration licensing service health audit logging and operational reliability. Administer Azure infrastructure including virtual machines storage networking fundamentals monitoring backup and recovery coordination cost awareness and secure configuration standards. Troubleshoot complex issues across cloud services identity email collaboration platforms endpoints security tooling and integrations. Support legacy Active Directory as needed including user/group support hybrid identity DNS/DHCP/GPO and coordination between on-premises and cloud identity. Operate Microsoft Defender across endpoint identity Office 365 and cloud workloads including alert triage policy tuning investigation support and posture improvement. Administer Intune and endpoint management including device compliance configuration profiles application deployment enrollment endpoint security baselines and reporting. Support Teams Voice as a secondary responsibility including user configuration policy review number assignment and troubleshooting. Drive Automation and Operational Efficiency Identify recurring administrative reporting security licensing onboarding/offboarding group endpoint and compliance tasks that can be automated standardized or eliminated. Build practical automation using PowerShell Microsoft Graph PowerShell SDK Microsoft Graph API Exchange Online PowerShell Teams PowerShell SharePoint Online PowerShell Azure PowerShell Azure CLI KQL REST APIs Power Automate Logic Apps and Azure Automation. Leverage AI-enabled tools responsibly to accelerate IT operations including knowledge retrieval reporting ticket enrichment administrative summaries documentation and repeatable workflow execution. Deliver measurable improvements in time-to-complete error reduction and operational visibility through scripts scheduled jobs dashboards and lightweight internal tools. Document automations with purpose owner permissions inputs/outputs error handling logging rollback and support procedures so they remain supportable by the team. Partner with IT and the Business Work closely with IT Infrastructure peers internal IT staff and business sponsors to resolve issues deliver improvements and support business critical services. Translate operational needs into clear technical requirements implementation plans test plans and support documentation. Communicate technical impacts risks and trade-offs for proposed changes and service improvements. Support Testing Documentation and Adoption Lead testing and validation for configuration changes automations policies and scripts before production deployment. Create and maintain administrative runbooks knowledge base articles process guides diagrams standards and handoff materials. Drive consistent adoption of new tools automations and administrative standards across the IT team through clear change Bachelors degree in Information Technology Computer Science Engineering Business Systems or a related field; equivalent practical experience and relevant certifications will be considered. 4 years of hands-on experience administering Microsoft cloud infrastructure collaboration endpoint or security services in a business environment. Strong working knowledge of Azure Microsoft 365 Entra ID Teams Exchange Online SharePoint Online OneDrive Defender AI tools and Microsoft administrative centers. Experience operating with top-level administrative privileges change control auditability least privilege and careful handling of tenant-wide settings. Strong PowerShell scripting skills with hands-on experience across Microsoft Graph Exchange Online Teams SharePoint Online and Azure PowerShell modules plus Azure CLI KQL and REST APIs. Demonstrated ability to convert manual or repetitive IT work into documented supportable scripts automations reports or standard operating procedures. Tier 3 troubleshooting capability with strong documentation communication and cross-functional collaboration Experience with Intune endpoint management Teams Voice Microsoft Purview Microsoft Sentinel Azure Automation Logic Apps Power Automate Copilot Studio Power Platform or Azure AI services. Working knowledge of legacy Active Directory hybrid identity DNS DHCP Group Policy Windows Server and migration from legacy infrastructure to cloud-managed services. Microsoft certifications in Azure Microsoft 365 Security Endpoint or Power Platform or demonstrated prompt engineering and AI tooling experience are a Requirements Ability to work independently while keeping work transparent documented and supportable by the broader IT team. Ability to support occasional after-hours change windows incident response or business-critical service restoration. Willingness to travel up to 10% across the U.S. Canada and Mexico with additional travel as project needs Illinois (Hybrid work schedule: In-office Monday Tuesday and Thursday and remote Wednesday and Friday unless business travel or on-site support is required.)