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IT Helpdesk Technician

Fehr & Peers

Job Location:

Los Angeles, CA - USA

Monthly Salary: Not provided by the employer

Posted: 31 May 2026 (30+ days ago)

Application Deadline: 16 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Fehr & Peers fosters a unique IT culture prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. Were looking for a Helpdesk Technician in the Los Angeles area who enjoys solving problems with others and knows a lot about technology. We provide comprehensive training so that our technicians are able to confidently respond to a wide range of engineering solutions and make sure business operations are running smoothly. Through self-study mentoring certifications and interactions across the company this role offers many opportunities for growth and specialization.

Responsibilities

Provide IT support to multiple office locations both remotely and onsite
Demonstrate initiative and always maintain the highest degree of professional conduct as a representative of Corporate Services
Install and provide support for software and licensing
Work to completion monitor for after actions and track Helpdesk trouble tickets
Deploy manage and assist in the maintenance and/or diagnosis and repair of IT devices including phones laptops desktops tablets handheld devices printers and peripherals
Seek opportunities to improve knowledge skills and performance
Provide input for and/or document procedures and best practices
Perform routine audits of systems and software
Take after-hours calls and provide availability for off-hours emergencies
Regularly travel to our offices nationwide to provide IT support

Qualifications

2-3 years of IT help desk or desktop support experience
Ability to work both independently with support from other team members on a highly effective and responsive IT team
Administrator-level knowledge of Windows 10/11 operating systems
Fluency with Microsoft Office Suite and Microsoft 365
Strong understanding of networked PCs and peripherals in a MS Active Directory environment
Willingness to learn and apply AI-assisted tools
Excellent communication skills in person over the phone via email and by instant message
Strong customer service combined with a positive attitude
Patience with and empathy for staff as customers
Valid drivers license and dependable vehicle for work-related trips with mileage reimbursement
Ability to lift 50 pounds

$60000 - $72000 a year

Placement within the stated pay range will be determined based upon education experience and qualifications.

Benefit Highlights:

Medical Dental Vision Life and Disability Insurance.

401(k) Plan with matching and profit sharing.

Flexible Spending Accounts.

Commuter Benefits.

Paid Vacation holidays and sick leave.

8 weeks of Paid Parental Leave.

Mentoring and Career Development programs.

Research and Development group participation and more.

Full information about the benefits we offer can be found by visiting our careers page.

EEO:Fehr & Peers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in the workplace. We welcome applicants of diverse backgrounds and hire without regard to race color creed religion sex gender identity or expression sexual orientation marital or parental status national origin ancestry citizenship age disability genetic information political affiliation military service or any other characteristic protected by law.

Nondiscrimination:Fehr & Peers ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency contactHuman Resources.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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