IT Help Desk Technician (MS Windows Network)

LNK International Inc. is one of the nations largest manufacturers of solid and liquid dose over-the-counter (OTC) pharmaceuticals. For over 45 years we have built a reputation for delivering the highest quality products outstanding service and product innovation.

What sets LNK apart We believe it is our employees. From our lab chemists who consistently test every batch of product our production workers who take genuine pride in their work to our customer service representatives who are dedicated to serving our business. There is a commitment to quality in every department.

Our full time employees enjoy competitive benefits including:

• 401(k) with generous employer match
• Health Insurance
• Dental Insurance
• Paid holidays
• Paid vacation

Job Summary

The IT Help Desk Technician provides technical support and troubleshooting assistance for users in a Microsoft Windows-based network environment. This role is responsible for installing configuring maintaining and supporting desktop systems laptops printers mobile devices and network connectivity. The technician serves as the first point of contact for IT-related issues and ensures timely resolution of hardware software and user access problems.

Key Responsibilities

Technical Support

• Provide first-level and second-level support for hardware software and network-related issues.

• Troubleshoot Microsoft Windows operating systems Microsoft 365 applications and standard business software.

• Respond to help desk tickets phone calls and email requests in a timely manner.

• Diagnose and resolve desktop laptop printer and peripheral issues.

• Experience with AV Conferencing hardware and software support for conference rooms and desktops

Network & Systems Support

• Support users within a Windows Active Directory / Azure environment.

• Create modify and disable user accounts and permissions.

• Assist with network troubleshooting including TCP/IP DNS DHCP VPN and WiFi connectivity issues.

• Support Microsoft Exchange / Microsoft 365 email systems.

Hardware & Software Management

• Install configure and upgrade PCs laptops printers mobile devices and related equipment.

• Deploy and maintain Windows operating systems and software applications.

• Perform workstation imaging setup and deployment.

• Maintain inventory of IT equipment and software licenses.

Security & Maintenance

• Ensure antivirus endpoint protection and Windows updates are properly maintained.

• Follow company security policies and procedures.

• Assist with backup and recovery procedures.

• Document technical procedures and troubleshooting steps.

Customer Service

• Provide excellent customer service and communicate technical information clearly to non-technical users.

• Train users on basic system functions and best practices.

• Escalate unresolved issues to senior IT staff when necessary.

Required Qualifications

• Associate degree in Information Technology Computer Science or related field preferred.

• 13 years of help desk or desktop support experience.

• Experience supporting Microsoft Windows environments (Windows 11 and Windows Server).

• Familiarity with Active Directory Azure Microsoft 365 mobile devices TCP/IP networking VPN connectivity and printers/peripherals.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to prioritize and manage multiple support requests.

Skills List

• Windows 11

• Windows Server

• Active Directory

• Azure

• Microsoft 365

• TCP/IP Networking

• VPN Support

• Hardware Troubleshooting

• Remote Desktop Support

• Help Desk Ticketing Systems

• Customer Service

Preferred Qualifications

• CompTIA A Network or Microsoft certifications.

• Experience with ticketing/help desk systems.

• Knowledge of remote support tools.

• Experience with virtualization technologies and backup systems is a plus.

• Mac experience is a plus

Physical Requirements

• Ability to lift and move computer equipment up to 50 pounds.

• Ability to work at desks server rooms and office locations as needed.

Work Environment

• Office-based environment with occasional after-hours or on-call support requirements.

• Requires local travel between company locations.

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary and/or rate several factors may be considered as permitted by law.

LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws.

Required Experience:

IC