IT Help Desk Technician

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This role provides first-line technical support to employees and reports directly to the Systems Administrator. Were looking for a go-getter whos comfortable wearing multiple hats willing to get their hands dirty and ready to travel to different company locations for hands-on work such as security camera and cabling installations. Its a great opportunity for someone early in their IT career to build foundational troubleshooting customer service and physical infrastructure skills in a supportive fast-paced environment.

What Youll Do
Help Desk & IT Support Duties

• Respond to help desk tickets phone calls and emails providing timely and professional first-line technical support
• Troubleshoot and resolve hardware software printer and connectivity issues for desktops laptops and mobile devices
• Set up new user accounts workstations and equipment including software installation and configuration
• Reset passwords and manage user access requests in accordance with company security policies
• Document all support interactions resolutions and recurring issues in the ticketing system
• Escalate unresolved or complex issues to Tier 2/3 IT staff with clear documentation
• Maintain inventory of IT equipment including tracking assignments and basic asset management
• Assist with onboarding/offboarding of employees from an IT equipment and access standpoint
• Provide basic support for common business applications (email video conferencing office software)
• Follow up with users to confirm issue resolution and ensure satisfaction
• Contribute to and help maintain the internal knowledge base of common issues and solutions

Field & Physical Installation Duties

• Assist with the installation setup and basic maintenance of security cameras and related surveillance equipment
• Assist with installation of network and low-voltage cabling including running cable mounting hardware and basic wiring work
• Travel to different company locations as needed to support installations equipment setup and on-site troubleshooting
• Take initiative on hands-on physical tasks (mounting equipment working in ceilings/closets minor cable runs) a willingness to get your hands dirty is essential

Schedule: Onsite Monday to Friday 8:00 AM 4:30 PM

Pay: $25/hr

Benefits: Health vision dental life AD&D and 401k

Time Off: Paid vacation sick leave and 9 holidays

Requirements

• High school diploma or equivalent required; Associates degree or coursework in IT Computer Science or related field preferred
• 01 year of experience in a help desk customer service or technical support role (internships count)
• Basic understanding of Windows and/or macOS operating systems
• Familiarity with common business software (Microsoft Office/Google Workspace email clients)
• Strong communication skills and a customer-service mindset
• Ability to explain technical concepts to non-technical users in a clear patient manner
• Strong problem-solving skills and attention to detail
• Ability to prioritize and manage multiple support tickets simultaneously
• Comfortable performing physical work such as installing cabling mounting equipment and working with tools
• Valid drivers license required; ability and willingness to travel to different company locations
• Ability to lift and move IT and installation equipment (up to 40 lbs) including working with ladders and in tight spaces (ceilings closets wiring runs)

Preferred:

• Experience with ticketing systems (e.g. Zendesk ServiceNow Jira Service Management)
• Basic knowledge of networking concepts (Wi-Fi VPN TCP/IP basics)
• Experience supporting Active Directory / Microsoft 365 environments