IT Help Desk Specialist

• $48700 annual Exempt
• 40 hours per week
• This position will work onsite the Grand Forks ND campus.

This position provides technical support and maintenance of Linux and Windows client computing systems in research instructional and operational environments. The position supports faculty staff researchers and students by ensuring client systems peripherals and specialized software are operational and properly configured and maintained in accordance with institutional and State of North Dakota IT standards.

• Client Computing Support:
  • Install configure maintain and troubleshoot Windows and Linux client operating systems.
  • Diagnose and resolve hardware operating system and application issues.
  • Support client applications within all departments at the Odegard School.
• Instructional Research & Operational Support:
  • Provide technical support for classrooms laboratories simulations and research environments.
  • Assist with field-deployed systems supporting UAS and atmospheric research.
  • Support peripherals such as sensors controllers GPS units and data acquisition equipment.
• Security Compliance & Maintenance:
  • Apply system updates patches and configuration changes.
  • Assist with endpoint security controls and account access.
  • Follow NDUS and State of North Dakota IT policies.
• Documentation & Customer Service:
  • Document system configurations procedures and incident resolutions.
  • Assist with IT asset inventory and tracking.
  • Provide professional customer service and escalate issues as needed.

• Ability to work both independently and as a team member.
• Ability to learn and adapt quickly to changing technologies and customer needs.
• Ability to follow procedures and document work.
• Ability to follow procedures and document work.
• Basic understanding of networking concepts.

• Bachelor degree in computer science information technology engineering or related field; or an Associate degree and three years of directly related work experience.
• Experience with Linux and Windows client operating systems.
• Valid Drivers License.
• Successful completion of a Criminal History Background Check

In compliance with federal law all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

• Experience in aviation UAS scientific or research environments.
• Experience with specialized instructional or research software.

Please submit resume and cover letter.