IT Help Desk

Job Title: IT Help Desk

Location:Victor NY (Onsite)

Employment Type:6-month contract to hire

Hours:Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established global organization in the healthcare and medical products space. They operate at scale supporting customers and partners worldwide and are known for investing in innovation quality and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Overview

Seeking a reliable customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone enjoys solving technical issues and can provide both remote and on-site support.

Key Responsibilities

• Provide first-line technical support via phone email and in person
• Troubleshoot hardware software and network-related issues
• Support user accounts password resets and permissions in Active Directory
• Assist with Cisco-based networking environments (connectivity basic troubleshooting)
• Set up and configure desktops laptops and peripherals
• Escalate more complex issues as needed
• Document tickets resolutions and processes
• Deliver strong customer service to internal users

Required Skills & Qualifications

• Experience or exposure to Active Directory (user management resets permissions)
• Basic knowledge of Cisco networking (switches routers connectivity)
• Comfortable handling phone support and interacting with users daily
• Strong communication and customer service skills
• Ability to work onsite and support users face-to-face
• Basic understanding of Windows environments and IT fundamentals

Preferred

• CompTIA A Network or similar certifications
• Internship or help desk experience
• Experience with ticketing systems