IT Help Desk Analyst

Location: DFW

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems hardware and software. The technician will work with customers remotely and in person guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

What you will do

• Respond to tech inquiries via email through online chats over the phone or in person

• Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstations in good performance.

• Help to implement and maintain ConnectWise Manage and control solutions.

• Work closely with Cybersecurity team to maintain and rollout tools.

• Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)

• Maintain updated inventory of devices in our Inventory tracking system.

• Provides answers to clients by identifying problems researching answers and guiding clients through corrective steps.

• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
• Follow up with customers to ensure satisfactory service

Required Qualifications

High school diploma GED or equivalent

Familiarity with MS Windows Office and Microsoft 365

Knowledge of and familiarity with basic networking protocols hardware and ability to troubleshoot and resolve network issues

Exceptional proficiency with Microsoft Windows operating systems

Familiarity with manufacturing processes MS Windows Office and ERPs software is a plus

Preferred Qualifications

Prior information technology or systems administration experience preferred

Network related certification is a plus

Familiarity with ERP systems is a plus

How we support you

We believe your best work happens when you feel supported - professionally personally and financially. Thats why we offer a range of benefits designed to help you thrive stay healthy and plan for the future.

• Performance-driven rewards Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare Medical dental and vision coverage that supports you and your familys total well-being.
• Security and peace of mind Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge Generous paid time off to relax travel and maintain a healthy work-life balance.
• Investing in your growth Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra were driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed quality and reliability - helping our clients build and operate the mission-critical infrastructure that powers todays digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing procurement commissioning and warranty. This approach allows us to move faster solve challenges more efficiently and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers engineers builders and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration accountability and continuous improvement - because in a rapidly evolving digital landscape excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If youre passionate about innovation impact and building systems the world depends on youll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact