IT Healthcare UKG Workforce Management (WFM) Manager

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The IT Healthcare UKG Workforce Management (WFM) Manageris responsible for leading the strategy implementation optimization and ongoing support of enterprise workforce management capabilities across the healthcare system. This role ensures effective delivery and adoption of UKG Workforce Management solutions includingtimekeeping scheduling advanced scheduling attendance productivity analytics data hub dashboards and clinical scheduling extensions.

The Manager partners closely with clinical operational HR Finance Payroll and IT stakeholders to drive workforce optimization labor cost control compliance and improved staff experience through scalable and integrated digital solutions. This individual will lead a growing team and we are seeking a candidate with sound techincal experience in the UKG product space within the healthcare industry.

RESPONSIBILITIES:

Workforce Management Platform Ownership

• Lead end-to-end ownership of the UKG WFM platform including configuration enhancements and integrations.
• Establish governance standards and best practices for workforce management processes across the enterprise.
• Drive continuous improvement initiatives aligned to workforce optimization goals and operational performance.

Timekeeping & Attendance

• Oversee enterprisetimekeeping and attendance management including accruals exceptions and compliance rules.
• Ensure accurate timecard processing audit readiness and adherence to labor laws and organizational policies.
• Collaborate with HR/Payroll teams to optimize workflows and reduce manual corrections.

Scheduling & Advanced Scheduling

• Lead delivery and optimization ofstaff scheduling and advanced scheduling capabilities including:
  • Demand-based scheduling
  • Self-scheduling and shift bidding
  • Schedule optimization and automation
  • Ensure alignment with clinical staffing models and operational requirements.
  • Support integration with external systems (e.g. PeopleSoftEpic Qgenda StrataJazzAbsenceSoft) to streamline scheduling workflows.

Clinical Scheduling Extensions

• Support and expandclinical scheduling capabilities across nursing perioperative and ancillary departments.
• Enable flexible scheduling models for complex care settings (e.g. OR ED imaging therapy services).
• Partner with clinical leaders to improve staffing efficiency patient throughput and workforce satisfaction.

Productivity & Labor Management

• Implement and enhanceproductivity tracking and labor management tools within UKG.
• Define and monitor workforce KPIs (e.g. worked hours overtime productivity ratios).
• Provide actionable insights to operational leaders to drive labor optimization.

Analytics Data Hub & Dashboards

• Lead development and governance ofcore analytics data hub integrations and executive dashboards.
• Deliver real-time visibility into workforce metrics including staffing attendance productivity and labor costs.
• Partner with data and reporting teams to standardize reporting frameworks and ensure data integrity.
• Knowledge of integration technologies (APIs data hubs or reporting platforms like Power BI)

Integration & Interoperability

• Oversee integration of UKG with enterprise systems (e.g. Epic HRIS payroll scheduling systems).
• Ensure seamless data flow across platforms supporting scheduling timekeeping and reporting.
• Partner with integration teams to support API and middleware solutions.

Leadership & Stakeholder Engagement

• Lead and develop a team of analysts application specialists and support resources.
• Serve as the primary liaison between Digital IT HR Finance Payrolland Clinical Operations.
• Facilitate steering committees roadmap planning and executive updates.

Serve as primary IT leadership liaison across:

• Human Resources (policies job codes workforce structure)
• Payroll (pay codes earnings mapping reconciliation)
• Operational leaders (staffing practices scheduling policies)
• Communicatesystem updates changes and best practices across the enterprise

PREFERRED QUALIFICATIONS:

• 7 years of experience inworkforce management systems with strong focus onUKG (Dimensions/Pro WFM)
• 5 years of leadership or management experience
• Deep functional knowledge of: Timekeeping and attendance Healthcare Staff scheduling and advanced scheduling Workforce analytics and reporting
• Experience inhealthcare workforce operations
• Experience withclinical scheduling solutionsand multi-department healthcare environments
• Familiarity with integrations involvingPeopleSoftEpicQGendaStrataJazzAbsenceSoftor similar systems
• Experience building data hubs dashboards and executive reporting tools
• Knowledge of labor laws union rules and regulatory compliance in healthcare settings

Key Competencies:

• Strategic thinking and workforce optimization expertise
• Strong understanding of healthcare staffing models
• Data-driven decision-making and analytics proficiency
• Cross-functional leadership and stakeholder influence
• Process improvement and change management
• Technical acumen in system integrations and data architecture

Performance Outcomes (Success Measures)

• Improved workforce efficiency and reduced labor costs
• Increased adoption of scheduling and self-service tools
• Accurate audit-ready timekeeping and attendance processes
• Standardized enterprise reporting and real-time workforce dashboards
• Successful integration and expansion of clinical scheduling capabilities

MINIMUM QUALIFICATIONS:

• Bachelors degree in Computer Science Engineering Information Systems or a related field from an accredited college or university or equivalent work experience.
• Seven years of experience which includes designing and implementing highly complex systems on multiple platforms.
• A knowledge of and experience with a highly reliable mission-critical geographically dispersed production environment.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.